Customer Service Relations

PROFESSIONAL

SUMMARY

EXPERIENCE

NORA BENAVIDES

■ Dumfries, VA 22025 ■ 703-***-**** ■ *************@*****.*** ■ Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. SKILLS • Strong work ethic • Reliability and punctuality

• Customer service • Active listening

• Critical thinking • Customer relations

• Call management • Follow-up skills

• Scheduling • Microsoft outlook

• Time management • Verbal and written communication FACILITY CLEANER 10/2020 to Current

Palm Facility Services, 7700 Arlington Blvd, Falls Church, VA 22042 Maintained a well-organized storage area for cleaning supplies, ensuring easy access and proper inventory levels.

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Collaborated with other facility staff to complete large-scale cleaning projects, such as floor waxing or carpet shampooing.

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• Enhanced facility cleanliness by performing thorough daily cleaning routines. Supported efficient operations by promptly reporting necessary repairs or maintenance issues to the facilities manager.

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Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.

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SHIFT SUPERVISOR 06/2008 to 08/2020

Kfc Chicken, 7450 Little River Turnpike, Annandale, VA 22003

• Trained new employees and delegated daily tasks and responsibilities.

• Completed store opening and closing procedures and balanced tills. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

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• Responded to and resolved customer questions and concerns. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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CASHIER TEAM LEAD 03/1998 to 01/2000

Wendy's, 3040 Gate House Plaza, Falls Church, Va 22042 Performed store opening, closing, and shift-change actions and kept accurate shift- change logs.

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EDUCATION

• Assisted customers by answering questions and fulfilling requests.

• Communicated with customers and team members to solve problems.

• Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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High School Diploma : 06/1998

McLean High School - McLean, VA

LANGUAGES Spanish

Full Professional

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