Customer Service Operations Manager

Peyton Turvey

217-***-**** ************@*******.*** Taylorville, IL 62568

Professional Summary

Results-driven collections and customer service professional with 14+ years of experience managing accounts, resolving client concerns, and ensuring compliance with policies and regulations. Recognized for strong multitasking, attention to detail, and the ability to coach and support team members in achieving performance goals.

Core Skills

Customer Service Excellence Collections & Debt Recovery Time Management & Prioritization Policy & Compliance Adherence Coaching & Mentoring Troubleshooting & Problem Solving Account Documentation Accuracy Multitasking in High-Volume Environments

Professional Experience

Collection Specialist

Credit Collection Partners – Taylorville, IL Aug 2016 – Present

- Provide exceptional customer service while managing high-volume government accounts.

- Recover debt for government entities while maintaining confidentiality.

- Ensure all actions comply with applicable policies, regulations, and guidelines.

- Accurately document account notes and updates.

- Balance multiple priorities to meet performance metrics and deadlines.

Customer Service Advocate

Marketing Alternatives – Taylorville, IL Jan 2010 – Aug 2016

- Managed multiple applications simultaneously to address customer concerns.

- Created and tracked service calls to ensure timely issue resolution.

- Coached and guided agents to improve service quality.

- Monitored calls for performance and compliance.

- Responded to customer and client inquiries via email.

- Troubleshot technical and account-related issues to prevent escalations.

Education

GED- 2009- Taylorville IL

Associate in Business Management – Penn Foster, AZ

Graduated May 2022

Relevant Coursework: Financial Accounting, Financial Management

References

Jason Carlile – Operations Manager, Marketing Alternatives (Former Employer)

217-***-**** **********@*****.***

Deborah Krotz – Court Reporter (Family Friend)

217-***-**** ***********@***.***

Jessica Carlile (Co-worker)

217-***-****

Brittany Jackson (Family Friend)

(217) 565- 2255 ***********@*****.***

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