Customer Service Experience
Resume:
Sophie
Schwerdtfeger
Beach, Florida, 32233
******.*.********@*****.***
EXPERIENCE
Hy-Vee, Ottumwa, IA —AOL Department Head Manager
October 2023 - March 2025
Oversaw daily operations of the department, managing and training team members to ensure high performance and productivity, and maintaining a positive customer experience through effectively handling inquiries and complaints. Additionally, the role involved coordinating inventory management, optimizing online product displays, and implementing strategies to enhance sales and customer satisfaction. I resigned from the position due to relocation.
Indian Hills Community College, Ottumwa, IA —Clerical Assistant/Customer Service Representative
August 2022 - May 2024
Performed general office tasks such as managing correspondence, maintaining records, and organizing files. Provided exceptional customer service by assisting students and staff with inquiries and directing them to appropriate resources. Proficiently utilized Microsoft Office Suite to create documents, spreadsheets, and presentations, ensuring efficient office operations. Collaborated with team members to support various administrative functions and contributed to a positive and productive office environment. Upon Graduation from college, work study was no longer offered, which ended the position.
EDUCATION
Indian Hills Community College, Ottumwa, IA — A.A in Secondary Education
August 2022 - May 2024
Buena Vista University, Storm Lake, IA — B.A in Human Services
August 2024 - Present (Graduation of May 2026)
Coursework is all remote online.
SKILLS
Communication
Time Management
Problem-Solving
Technical Profieiceny
Customer Service
AWARDS
Presidents Academy
Scholarship, IHCC
All Iowa Academic Team
Scholarship, IHCC
Phi Theta Kappa Honor
Society, IHCC & Buena Vista
University
LANGUAGES
4 Years of Spanish, Cardinal
High School
(upper-intermediate)
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