Office Administrator Front Desk
Resume:
Kassandra Bibber
Somerville, MA *****
**.*******@*****.***
Work Experience
Office Administrator
Boston, MA
March 2024 to Present
• Maintained confidentiality of sensitive client information at all times
• Categorized incoming mail based on urgency or priority level for immediate attention
• Maintained office supplies inventory by monitoring stock levels and placing orders when necessary
• Conducted initial client intake interviews to gather relevant information for cases
• Performed administrative tasks including answering phones, taking messages, and greeting clients
• Coordinated meetings with clients, opposing counsel, and court personnel
• Prepared correspondence, memos, and legal documents such as pleadings and contracts
• Maintained and organized client files, ensuring confidentiality and accuracy of information
• Managed the office calendar, scheduling appointments and court dates for multiple attorneys
• Maintained a professional and courteous demeanor when interacting with clients, opposing counsel, and court personnel
Service BDC Manager
Pride-Lynn, MA
April 2023 to March 2024
● Greeting and assisting walk in customers treating all clientele with respect
● Handling inquiries and complaints via phone, email and general correspondence
● Taking messages and ensuring they are passed to the appropriate department in a timely manner
● Maintaining contact with customer to ensure they are satisfied with services
● Logging customer details and comments in our system
● Handling scheduling inquired for vehicle services
● Ability to manage high call volume inbound and outbound calls
● Scheduling 1,182 appointments quarterly
● Oversee Daily BDC Department Operations
● Adapt to Changing Needs of Department
● Following up with no- show customers or canceled appointments
● Achieve the sales and customer satisfaction objective set by management
● Customer relationship managemet
Front Desk Receptionist
Cut - Splice-Charlestown, MA
September 2022 to April 2023
● Greeting customers
● Scheduling Calendar
● Cleaning tasks
● Resolving concerns or complaints
● Open & Closing Duties
● Making Beverages for Customers
● Providing customers with updates
● Stocking Inventory
● Product knowledge
● Maintaining safety & hygiene standards of the reception area
● Efficiently process transactions
● Advise beauticians and hairdressers about appointments Assistant Manager
Alphine Restaurant Group-Somerville, MA
May 2021 to February 2022
● Keep up the record of vendors’ agreements and invoices
● Manage communication between front of the house and the staff
● Make shift schedules and ensure that the team follows it
● Manage kitchen and interval staff and provide assistance when needed
● Keep thorough records of all expenses and incomes
● Implement all safety and hygiene guidelines
● Collect visitors’ feedback and mention improvements to the menus Supervisor
Greenhills Bakery-Dorchester, MA
November 2019 to May 2021
● Greeted guests with a pleasant smile and superior customer service.
● Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
● Enthusiastically engaged customers during busy periods to keep the mood light and fun.
● Cleaned and sanitized work areas, utensils and equipment.
● Restocked counter and customer areas to maintain adequate items levels for expected needs.
● Protected customers by regularly cleaning and sanitizing work areas and equipment.
● Gave details on coffee blends and preparation descriptions to customers.
● Maintained a clean and organized workspace, enabling coworkers to locate resources and products. Fitness — Director
Ever Fitness-Somerville, MA
August 2013 to March 2019
● Designed personal training programs that addressed specific injuries and health problems.
● Worked with clients to set goals and track individual fitness progress and changes.
● Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
● Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
● Created individualized training programs to address specific patient needs and health problems.
● Built a strong client base by custom designing exercise, nutrition and strength and conditioning programs to promote weight reduction and help each person adopt healthier lifestyle.
● Provided thorough instruction on safe and correct equipment use.
● Encouraged members to continue attending group fitness classes.
● Showed members how to complete exercises and use machines properly and safely.
● Achieved or exceeded financial and personal training goals consistently. Education
Associate of Science in Criminal Justice
Bay State College-Boston, MA
June 2018
Skills
• Microsoft Word
• Administrative experience
• administration
• English
• innovative
• Adaptable
• Strong leadership capability
• POS system operation
• Program design
• management
• CPR
• sales
• Excel spreadsheet
• Microsoft 365
• calendar management
• Communication skills
• growth oriented
• cash handling
• Computer skills
• organizational skill sets
Certifications and Licenses
TIPS
CPR Certification
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