Customer Service Experience
Resume:
Chirag Lata
Personal details
Chirag Lata
******.********@*****.***
> WV W Be
Ganesh nagar, near Balaji
mandir, gondia
441601 Gondia
March 25, 2001
Male
Pe Indian
+0
a
Skills
Leadership
Excellent Communication
Patience and Focus
Active Listening
Hobbies
@ Cricket
@ Yoga
§ Travelling
@ Swimming
Profile
A diligent worker with exceptional customer service experience. Respected by
manager and colleagues for strong organization and collaborative skills,
hospitality, and leadership.
Education
3 YEAR ADVANCE DIPLOMA IN HOTEL 2019 - 2022
ADMINISTRATION
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT, JAIPUR
BACHELORS IN TOURISM STUDIES
IGNOU, DELHI
HIGHER EDUCATION (+2)
MAHAVIR MARWADI JR. COLLEGE OF SCIENCE, GONDIA
Employment
FOOD & BEVERAGE EXECUTIVE
The Westin Mumbai Powai Lake, Mumbai
« Managed daily operations of food and beverage services ensuring high
standards of quality and customer satisfaction.
e Supervised and trained staff to maintain compliance with health, safety, and
hygiene regulations.
e Analyzed sales data and customer feedback to continuously improve service
delivery and operational efficiency.
e Maintained strong relationships with key stakeholders including clients,
vendors, and partners to enhance event experiences.
e Designed and conducted staff training programs to enhance customer service
skills and product knowledge.
Mar 2024 - Present
FOOD & BEVERAGES ASSOCIATE
HYATT, PUNE
Nov 2022 - Jan 2024
TASK FORCE
GRAND HYATT, MUMBAI
Sep 2023 - Sep 2023
e Worked at Lobby lounge (coffee shop) during happy hours and Hi-tea.
e Worked at Grand club lounge.
INDUSTRIAL EXPOSURE
HYATT, PUNE
Dec 2020 - Apr 2021
e Worked in four core departments, to understand operation & to improve skills
and experience.
Contact this candidate