Client Relationship Management

MT

MARK TRAVERS

************@*****.*** 925-***-**** Richland Hills, TX 76180

Dynamic sales professional with a proven track record in client relationship management, revenue generation, and competitive analysis. Expertise in resolving complex sales challenges and enhancing customer engagement. Customer engagement

Product presentation

Competitive analysis

Proposal drafting

Revenue generation

Client relationship management

Account strategy development

Sales negotiation

Conflict resolution

Strategy development

Product and service sales

Retention strategies

Strategic planning

Relationship management

Closing sales

Territory management

Contract negotiations

Sales territory analysis

Sharpest Image Printing Fort Worth, TX

Sales Rep

09/2024 - Current

Assisted customers in selecting suitable printing services and products. Provided product knowledge to enhance customer experience and satisfaction.

Resolved complex sales challenges by leveraging expertise and industry knowledge.

Utilized problem-solving skills to address and overcome sales obstacles effectively.

Applied strategic thinking to identify and implement solutions to sales issues.

Taylor Corp./Wilmer Mankato, Minnesota

Account Manager

03/1997 - 03/2022

Managed client accounts by addressing inquiries and resolving issues promptly.

Developed strong relationships with clients to enhance satisfaction and loyalty.

Assisted in preparing proposals and presentations for potential clients. Conducted regular account reviews to ensure alignment with client needs.

Provided training and guidance to new Account Managers. Developed strategies to increase revenue from existing accounts. Provided technical support to customers when needed. Drafted proposals outlining services, costs, and benefits for prospective customers.

Generated leads through cold calling activities.

Summary

Skills

Experience

Monitored industry trends and made recommendations for changes in strategy accordingly.

Monitored competitor activities in order to stay ahead of the competition. Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients. MacArthur High School Irving, TX

High School Diploma

05/1981

Completed Sales Course Collin County Jr. College

2001 and 2007- Presidents Club

Education and Training

Accomplishments

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