Customer Service Support

RESUME

MAHESHWARI GUNLUR

Plot no **,

Shivaji Nagar,

Govandi.

MOB. NO. : 900-***-**** EMAIL ID: ******************@*****.*** CAREER SUMMARY:

My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. And also, Accounts executive bringing several years of experience. Proficient in developing customer relationships and promoting company services. EXPERIENCE

IDFC FIRST BANK ( MUMBAI)

CUSTOMER SERVICE EXECUTIVE FROM AUG 2021 TO FEB 2024.

• Handled over 100 customer calls per day and had a perfect and excellent SQ score.

• Major product was Credit card and have good knowledge of SFDC (Web application)

• More exposure on Excel and outlook

• Assisted customer regarding Loan offers and generating to lead.

• Maintained accurate records of customer interactions, and customer comments in the database system.

• Co-ordinated with business management for solving customer issues promptly.

• Provided first level customer service and technical support for escalated issues.

•

M/S FUTURE RETAIL LTD MUMBAI

COMMERCIAL ACCOUNTS REPRESENTATIVE FROM DEC 2018 TO JAN 2020

• Receiving the invoice from vendor. Verifying it by 3 way the purchase order, good received note and the invoice document.

• Booking daily 200 invoices.

• Reconcile vendors accounts and maintain vendor files.

• Interacted with vendors and resolved account related issues.

• Reconciliation of Sales and tender Wise Reconciliation ( Cash, Credit card, paytm,etc)

• Bank Reconciliation.

• Booking petty cash expenses under proper GL.

• Coordinating with stores for ageing report and Goods received note.

• Coordination with stores for cash collection.

• General ledger entries posting.

SHREE SAMARTH ENGINEERING .

Worked as an Accounts Assistant From Sep 2016 to Nov 2018.

• Posting Contra Entry in Tally Erp9.

• Posting Receipt & Payment Entries. Handling Debtors & Creditors Reconciliation.

• Maintained petty cash Vouchers & Entered it in Tally.

• Posted Debit note and Credit note Entries.

• Bank Reconciliation.

• Doing Bank work like Preparing cheque & Net Banking (RTGS & NEFT).

• Preparing Quotation and sending Quotation to Clients as per requirement. Educational Details

Education Board / University Year of Passing Percentage S.S.C. Maharashtra State

Board

March 2009 61 %

H.S.C. Maharashtra State

Board

Feb 2011 57 %

T.Y.B.Com Mumbai March 2014 66 %

COMPUTER SKILLS:

Microsoft office

Microsoft outlook.

Microsoft word.

SFDC (Web Application)

Credit card management -Prime (web Application)

Advance Excel.

Tally ERP 9

SAP – HANA

PERSONAL DETAILS :

DATE OF BIRTH : 29th June 1993

NATIONALITY : Indian

GENDER : Female

LANGUAGES KNOWN

Date :

: English,Hindi,Marathi and Kannada

Place: (MAHESHWARI GUNLUR)

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