Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

RAYMOND

EDWARDS

936-***-**** • **************@*****.*** • Conroe, TX 77385 Personable, friendly and solution-oriented Customer Service Representative with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction. Hard-working and experienced warehouse worker with experience in stocking, unloading trucks and occasionally operating the forklift.

Team leadership

Product organization

Stockroom procedures

High-energy attitude

Call center experience

Problem-solving abilities

Computer proficiency

Complaint resolution

Closing sales

Customer issue resolution

Outbound and inbound calls

Customer Service Representative / Web Design

AD Productions Port Richey, FL Feb 2012-Current My job duties consist of being responsible for creating and maintaining visual elements for websites, as well as consulting with clients, choosing layouts and pictures, creating sketches, making adjustments and making sure design projects are delivered in time. Customer Service Call Center Representative

Smart Sport Golf New Port Richey, Florida Sep 2017-Oct 2021 Assisted customers with product inquiries, orders, and complaints promptly. Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

Mentored junior team members and managed employee relationships. Adjusted bills and refunded money to resolve customers' service or billing complaints. Warehouse Worker

Richmond Cold Storage Chester, VA Feb 2014-Aug 2017 Maintained a clean work area by sweeping, mopping, and dusting shelves. Moved large and bulky items manually or with pallet jacks or forklifts. Counted the number of boxes or units in loading docks to confirm proper completion of work orders.

High School Diploma

Hopewell High School 400 S. Mesa Drive, Hopewell, VA 23860 Mar 1989 Some College (No Degree): Recording Engineering

Golden West College Huntington Beach, CA

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