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Medical Assistant Call Center

Location:
Cincinnati, OH
Salary:
26.00
Posted:
August 19, 2025

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Resume:

Robin Watkins

Cincinnati, OH *****

Email: ***************@*****.*** Phone: 1-513-***-**** LinkedIn: [Insert LinkedIn URL]

Professional Summary

Detail-oriented and compassionate Medical Administrative Professional with over 10 years of clinical and front-office experience in fast-paced healthcare environments. Skilled in virtual scheduling, patient communications, insurance verification, and EMR management (EPIC, MyChart). Proven success in call center environments, medical records handling, and patient education. Adapt to working independently, managing multiple tasks, and maintaining HIPAA compliance in remote and in-person settings.

Key Skills

• Remote Patient Scheduling and Check-In/Check-Out

• Insurance Verification and Prior Authorizations

• Medical Records Management and EMR Proficiency (EPIC, Athena)

• Call Center Experience and Phone Etiquette

• HIPAA Compliance and Medical Terminology

• Patient Communication and Customer Service

• Clerical and Administrative Support

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Education & Certifications

Associate in Applied Science, Medical Assistant

Ross Medical Education Center – Cincinnati, OH, May 2023

Certifications: Medical Assistant Certification, CPR Certified

Professional Experience

Scheduling Coordinator / Medical Assistant

TriHealth – Cincinnati, OH Mar 2024 – Aug 2024

• Scheduled GI procedures and coordinated pre-visit communications via EPIC.

• Entered patient data, vitals, test results, and medications in EMR systems.

• Delivered test results and assisted with MyChart portal setup for patients.

• Provided injections, phlebotomy, and patient education during visits.

Medical Receptionist

Premise Health – Hamilton, OH Jul 2022 – Jan 2023

• Checked in/out patients, managed appointment scheduling and referrals.

• Performed COVID-19, strep, and flu testing and updated EPIC records.

• Processed prior authorizations and verified insurance coverage.

Medical Front Desk Specialist

TriHealth – Mason, OH Oct 2022 – Dec 2022

• Greeted and registered patients, collected payments, and maintained HIPAA documentation.

• Scheduled follow-up appointments using EPIC and updated records accordingly.

Medical Assistant

Cincinnati Children's Hospital – Cincinnati, OH Jul 2022 – Oct 2022

• Obtained vitals, administered immunizations, and documented patient data.

• Performed pediatric care tasks including suctioning and breathing treatments.

Extern - Medical Admin Assistant

Westside Adult and Pediatrics – Cincinnati, OH Apr 2022 – Jul 2022

• Managed front desk calls, scheduled visits, processed co-pays, and triaged patients.

• Input vaccinations and test data into Ohio Vaccination system and EHR.

Certified Medical Assistant

Premier Health Solutions – Hamilton, OH Feb 2022 – May 2022

• Conducted lab tests, administered immunizations, and handled patient referrals.

• Charted vitals and visit reasons; handled both inbound/outbound patient calls.

Medical Assistant

TriHealth – Butler County, OH Aug 2021 – Oct 2021

• Assisted OB-GYN procedures, roomed patients, and maintained sanitized environments.

Extern - Medical Assistant

ECO Healthcare – Cincinnati, OH Jun 2021 – Jul 2021

• Roomed patients, charted, performed injections, and ran diagnostic screenings.

MDS Coordinator

Anthem Blue Cross BlueShield – Mason, OH Jul 2020 – Jan 2021

• Coordinated care for patients, worked with Medicaid/Medicare on RUG levels.

• Handled placement, benefits coordination, and care continuity services.

Patient Care Coordinator

TriHealth – Cincinnati, OH Mar 2020 – May 2020

• Used Epic and EMR systems for scheduling and documentation in a call center setting.

• Assisted with HEDIS compliance, post-discharge planning, and patient coaching.



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