Customer Service Auto Insurance

Melissa Vasquez

*******@*****.*** 210-***-**** **5 Margo St San Antonio TX 78223

SKILLS

•Bilingual •MS Excel •MS Word • Excellent Customer Service • Detail Oriented

EXPERIENCE

La Familia Auto Insurance- 11/01/2023 – 07/30/2024

AI United Auto Insurance - Agent, Branch Manager 01/01/2022 – 08/16/2022

•Oversee employee education and training along with new hire placement for different locations

•Handled bank deposits for south market

•Created and updated policies while exceeding company goals

•Fixed underwriting

Freeway Auto Insurance- Agent, Team Leader 07/04/2019 – 12/28/2021

•Created and marketed policies while exceeding company goals

•Developed and executed visual merchandising strategies to increase sales

•Demonstrated professional conduct with Clients while providing excellent customer service

Driveline Retail- Agent, Onsite Supervisor 10/05/2018 – 10/28/2019

•Ran all audits and reports as required for internal audit procedures

•Conducted large-scale updates to layouts and planograms resulting in efficient service

•Verified employees were using proper procedure to sign off systems by visiting various locations

Family Dollar- Cashier, Store Manager 11/19/2015 – 09/15/2019

•Developed and executed visual merchandising strategies to increase sales

•Screened and recruited potential candidates and processed new hire paper work

•Oversaw and managed workforce and staff reductions along with coordinating shift assignments

•Created and marketed policies and advertisement while exceeding company goals

SALARY INFORMATION

$41,000 annual/ $20 hourly

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