Data Entry Client Services

Lucita Broussard

**** ******* *****, ****** *******, GA 30127 Mobile: 404-***-**** ******.*********@*****.*** PROFESSIONAL SUMMARY

Seeking to contribute over 20 years of corporate administrative experience, to include office management skills, and support to executives and other corporate professionals. Motivated by working in an environment where each day brings about a challenge. SKILLS

• Proficient in Microsoft Office: Outlook

PowerPoint, Excel, and Word

• Problem-solving

• Travel Arrangements

• Calendar Management

• Assisting C-level executives

• Strong verbal and written

communication

• Fielding and screening phone calls

• Records Management

• CRM systems: Salesforce and Tamarac

• Office Management

• Reports

• Typing 75+ wpm

• Data Entry

• Adobe and Nuance software

• Effective relationship building

• Discretion and professionalism

Work History

Arkadios Capital

Atlanta, GA June 2023 - Present

Client Services Associate

Back-office support for high network financial advisors. Brokerage account establishment and maintenance, handling inquiries, issue resolution, processing transactions, and generation of client correspondence. Facilitate relationships with various financial institutions: Charles Schwab, Fidelity Institutional Wealth Services, Royal Bank of Canada, and National Financial Services. Administrative responsibilities: client calls, mailings, and addressing client concerns. Monitor cash flows in/out brokerage accounts. Building relationships with our client base by consistently providing the highest level of customer service. Assist with onboarding of Registered Investment Advisor firms. Abiding by the Broker Dealer standardized processes, with a focus on increasing efficiencies and accuracy. Leveraging technology to streamline or automate manual processes. Maintain records and supporting documentation for compliance related purposes. Utilize CRM system, custodian websites, and other relevant technological resources. Provide guidance on policies and procedures in order to remain compliant within industry regulations. CI Brightworth Private Wealth

Atlanta, GA November 2018 – June 2023

Relationship Manager

Onboarding of new brokerage investors, account maintenance, and servicing. Generation of client correspondence and processing money movement. Prepare required documentation and facilitate client account opening with custodial partners: Charles Schwab, TD Ameritrade, and Fidelity Investments. Administrative responsibilities: client calls, mailings, system updates, addressing client concerns and resolving issues. Monitoring cash flows in/out brokerage accounts and generation of reports. Building strong relationships with our client base by consistently providing the highest level of customer service. Conducting client meetings and onboarding of new clients. Abiding by the firm's standardized processes, with a focus on increasing efficiencies and accuracy. Leveraging technology to streamline and automate manual processes. Maintain records and supporting documentation for compliance related purposes. Master systems, such as Tamarac and Salesforce CRM systems, custodian websites, and other relevant technological resources.

Asset Advisors Group, LLC

Atlanta, GA July 2017 – November 2018

Client Services Associate

Calendar and time management. Prepares presentations, generate performance and portfolio analysis reports, client correspondence, and money movement. First point of contact. Maintains and updates client records, generating and servicing retirement and taxable brokerage accounts, college savings plans, insurance, and annuity contracts. Record management of a complex and confidential nature. Administrative functions: purchase office supplies, coordinate equipment and technology repair, client meeting preparation, mail distribution. Receive and direct clients. Fielding and screening calls. Client meetings assessing account documentation, implementation, and updates. Anticipate needs of C-level executives. Customer care and client relationship management. Financial Innovations, LLC

Atlanta, GA August 2016 – July 2017

Executive Assistant

Calendar and time management. Generate meeting presentations, reports, and client correspondence. First point of contact for brokerage account owners. Maintained client records, established and serviced brokerage accounts, college savings plans, insurance, and annuity contracts. Record management and financial planning. Administrative functions: purchase office supplies, coordinate equipment and technology repair, client meeting preparation, mail distribution. Fielding and screening calls. Client meetings: documentation assessment and brokerage account implementation. Anticipate needs of C- level executives, and manage client relationships. Triad Advisors

Norcross, GA February 2007 – July 2016

Operations Manager for Triad Hybrid Solutions RIA, July 2014 – July 2016 Primary contact and liaison between financial advisors and custodial partners and money managers: Fidelity Institutional Wealth Services, Charles Schwab, and Lindner Capital. Execute fee billing, reconciliation, and performance reporting via Advent's Black Diamond. Manage and process operational workflows through Salesforce CRM. Oversee account maintenance by way of Schwab Advisor Center, Fidelity Wealthscape, Black Diamond and Envestnet. Advisory Services & Client Services Specialist, February 2007 – July 2014 Assist financial advisors with inquiries regarding operational policies and procedures. Establish, review, and maintain brokerage accounts. Assist transitioning Registered Investment Advisor firms with operational policies, procedures, and brokerage account establishment. Back-office support for financial advisors. Utilize FBSI system and Envestnet sites. Maintain service level standards and work closely with Compliance, Asset Movement, Commissions and Advisory Departments. Close working relationship with various financial institutions and money managers: National Financial, Envestnet, and Fidelity Institutional Wealth Services. Development, implementation, and maintenance of quality assurance initiatives.

Education

ASSOCIATES OF APPLIED SCIENCE Paralegal Studies

Bryant & Stratton College

Virginia Beach, VA 1999

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