Network Engineer

PROFESSIONAL SUMMARY

Detail-oriented and technically skilled Network Engineer with extensive hands-on experience configuring, troubleshooting, and maintaining Cisco network infrastructure, including routers, Catalyst switches, Nexus platforms, ASA firewalls, and VoIP systems (CUCM, CME). Proven expertise in SD-WAN deployments using Cisco vManage, IOS, and IOS-XR environments, with strong knowledge of LAN/WAN technologies, VPNs, and network security protocols such as RADIUS, TACACS+, and 802.1X. Skilled in monitoring and incident management using tools like Splunk, SolarWinds, and Dynatrace. Holds CCNA and Six Sigma certifications, currently pursuing CCNP and Security+, with a strong background in data analysis, RCA, and operational reporting. Experienced in mentoring team members and supporting enterprise network environments across multiple industries.

TECHNICAL SKILLS SUMMARY

Networking Skills

OSI models TCP/IP, DNS, and LAN/WAN technologies

Configuration & troubleshoot Router and Switches such a Catalyst

ISR 4331/K9, C9300, C8200,3750, 3850, and 4500x

Troubleshooting SD-WAN / LAN / WLAN for routing, switching, controllers, access points, Hardware installation, Network Cabling,

and Wireless Networking 802.1X, Using MPLS protocol in large

network to eliminate unnecessary routing traffic.

Utilize VMware to manage and troubleshoot servers.

Configure and troubleshoot Cisco IOS, IOS-XR, Cisco and vendor network protocol for building LAN/WAN topologies.

EIGRP OSPF RADIUS TACACS+ MPLS IPsec VLAN DHCP BGP

VPN ACLs NAT VTP STP HSRP GRE LLDP ASA IDS IPS DMZ,

Configuring VoIP using (CME, CUC and CUCM IM) CLI and GUI

Use of Sidekick and Ekahau application for access point AP survey

IT Support Skills

Administer Active Directory network/IT helpdesk support

Microsoft Office Skills

MS application Access, Excel, PowerPoint, and word

Analytical Skills

Data analysis / BIA and report writing using root cause analysis

Soft Skills

Ability to multitask and prioritize assignments

PROFESSIONAL EXPERIENCE

Truist Bank Charlotte, NC (03/2022 - Present)

Network Engineer

Troubleshoot and verify site conversion to SD-WAN is completed successfully using Cisco VManage application.

Monitoring Network using the following applications Dynatrace, CA SOI, and NNM Network Node Manager.

Troubleshoot and Configure Cisco router/switches ISR 4331/K9, C9300, C8200, and DSL - MPLS circuits for VPN tunnels issues.

Configure UPS through SNMPv3 and integrate trap with ServiceNow.

Utilizing incident management SLA to escalate, resolve and do RCA on the incidents using ITSM Service Now.

Utilize DX NetOps and Observer APEX to analysis traffic and drill down on routers and switches ports, health, and CPU utilization.

Conducting weekly meetings with vendors to discuss chronic tickets and Network changes/updates implementation.

Configuring & Troubleshooting Cisco VoIP phones using CUCM.

Mentor and bring up to speed new employees on network topologies and procedures.

INOC, Wisconsin, United States (10/2023 - 5/2024) Part Time - Remote

Alarm Technician

Monitor the alarm activity (includes multiple customers and INOC internal infrastructure) through the software monitoring system.

Respond to network events, customer telephone calls and e-mails (collectively referred to as incidents).

Track incidents where applicable to verify that response times and availability requirements established in the SLA are met.

Create and update tickets with 100% accuracy, following established procedures.

Perform notification and escalation of the incident as documented in customer specific procedures in accordance with established guidelines and standards.

AVASO Technology Solutions, St. Louis, MO (1/2022 – 6/2023) Part Time

Network Technician

Conducting site walks to mark AP and locate electrical noise.

Utilize Ekahau software and sidekick to create 2.4G and 5G WIFI signal propagation map.

Prepare a recommendation report to the customer at the end of the survey with the best SNR on the site.

UniGroup Fenton, MO (02/2020 - 02/2022)

NOC Engineer

Worked at Data Center, familiar with installing troubleshooting switches, routers F5 Load balancers and Palo Alto Firewalls.

Added nodes and monitored network flow using SolarWinds.

Utilized VMware to manage and troubleshoot applications such as Nagios that monitor servers performance.

Utilized Splunk to monitor real-time alerts and actions.

Provided assistance to users through add, remove, and unlock accounts using active directory.

Used mainframe to promote Batch and Online to fix company websites.

Escalate any unresolved problems to the shift coordinator or related support teams.

Experienced with Service Center ticketing system (ServiceNow).

Maintained a high standard of job performance to avoid substantial delays, expenses, or disruption to the operation of clients.

Performed a variety of other duties as assigned.

Utilized (IDS/IPS) to prevent DDoS and other malicious code from harming the company network.

Used vulnerability management, such as Nmap to scan the network and analyze the result for any abnormalities.

Interface Security Systems Earth City, MO (05/2021 - 11/2021) Part Time - Remote

Level 2 Network Support Specialist - Part Time

Installed and troubleshot Fortinet routers, Cradelpoint, and StarBox.

Supported filed engineer with remote testing and configuring network equipment.

Experienced in understanding switching, LAN topology, PSTN and TCP/IP inter-networking.

Experienced in analytical and problem-solving ability.

Ameren (ITS) Saint Louis, MO (08/2019 - 02/2020)

Network Engineer

Used the Cisco Identity Services Engine (ISE) to check the devices profile and authentication of 802.1x protocol.

Troubleshot, and configured Cisco, Catalyst router to authenticate dot1x.

Utilized Cisco ISE using (RADIUS, TACACS and AAA) and SolarWinds Monitoring to scan and identify devices that are not profiling correctly.

Troubleshooted VoIP phones, ensuring proper configuration for MAB Authentication.

Scanned switch stacks for trunking interfaces.

Used remote access to remediate workstation to authenticate Dot1x protocol.

Scanned switch stacks for outlier switches via show CDP neighbors.

Removed & Replaced (If Necessary) Desktop switches that are non-compliant for 802.1x protocol.

Retail Technology Group Fenton, MO (05/2019 - 08/2019)

Tier I Tech Support / Administrator

Troubleshooting and reconfigure connectivity for point-of-sales terminals.

Answer and handle costumers phone calls inquires and assist them with resolution.

Provided technical support for on-site technicians for the following installations (file server/Meraki switches/ Routers/Access Point 802.1X).

Troubleshot and configured file server and manager workstation.

Maintained detailed ticketing of problems and resolutions to update knowledge base.

Communicated with clients regarding ticket status.

Trans State Airlines St. Louis, MO (02/2016 - 04/2019)

Statistical Data Analyst

Used Statistics tools such as Histograms, Pareto Charts, Time Series Trend Line, SPC, ANOVA, (Root Cause Analysis), Six Sigma Score and Weibull analysis to build daily and monthly project reports.

Review data and generate daily technical operation reports.

EDUCATION

Associate in applied science in Networking and Cybersecurity

Bachelor of Science in Statistics & Data Analyst

CERTIFICATIONS

CCNA Cisco Certification Network Associate 2018

Working on CCNP Routing & Switching exam in October 2025

MTA Certified Window Server Administration fundamentals 2016

Certified Six Sigma 2016

Contact this candidate