Customer Service Technical Support

Andre Foster

**************@*****.*** 832-***-**** Houston, TX

SUMMARY Certified cable technician with 17 years of experience in satellite communications and customer service. Skilled in network diagnostics, system installations, and providing technical support. Seeking to leverage expertise as an Experienced Technician to ensure high-quality technological solutions and customer satisfaction. WORK EXPERIENCE Hertz Houston, Tx

Customer Service Associate Feb 2023 - Present

• Provide comprehensive support to customers through efficient handling of rental agreements, resolution of service inquiries, and facilitation of vehicle pickups and returns, ensuring a seamless rental experience at Hertz.

• Maximizing revenue opportunities by actively offering products and services and overcoming customer objections.

• Ensures that the customer receives world-class customer service and sales support. Comcast Houston, Tx

Satellite Technician Mar 2021 - Oct 2022

• Diagnosed networking issues employing specialized software and tools, ensuring the integrity and functionality of satellite and Internet connectivity.

• Installed and programmed satellite systems and cable modems, facilitating seamless digital communication for both residential and commercial clients.

• Managed the deployment and updates of network software, including enterprise antivirus and diagnostic applications, to bolster system security and efficiency. DirectTV Houston, Tx

Lead Satellite Technician Jun 2014 - Mar 2020

• Interpreted technical manuals and collaborated with users to diagnose and resolve technical issues, ensuring effective assistance and support.

• Conducted comprehensive computer diagnostics to identify and troubleshoot system malfunctions, enhancing system reliability.

• Executed OTDR testing procedures for the installation and maintenance of fiber optic outside plant infrastructure, contributing to the integrity of network installations. City of Houston Houston, Tx

Airport Operation Assistant Mar 2006 - Jun 2014

• Achieved FBI clearance, enhancing operational integrity and security protocol compliance.

• Utilized Computer Aided Dispatch (C.A.D) systems for accurate logging of communication, emergency services coordination, and incident reporting.

• Developed and implemented a customer satisfaction survey, resulting in improved service quality and reduction of customer-related issues. EDUCATION Wiley College

Bachelor of Arts, Sociology and Public Relations

Marshall, TX

SKILLS LAN & WAN Connectivity & Maintenance • Hardware Installs • Software Installs

• Problem Solving • End-User Training • Onsite & Remote Technical Support • Troubleshooting • Technical Support • Equipment Maintenance • Problem-Solving • Attention to Detail • Continuous Learning • Communication • Adaptability • Teamwork

• Time Management

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