Data Entry Customer Service

Debbie Bryant **** Millpond Rd, Disputanta VA ****2

******@*****.*** Phone 804-***-****

Objective:

To obtain a challenging career in business management, health administration, or marketing that offers an opportunity for advancement.

Relevant Experience:

Federal Reserve Bank

Jan 2020 to May 2020 Data Entry

Proficiency with professional-level desktop office products

Data entry and prepare spreadsheets and reports, document activities and records maintenance

Expert typing and ability to transcribe with speed and accuracy.

Basic level of analytical, organizational, oral and written communication skills to effectively prepare reports from system data.

Interpersonal skills and self-disciplined to work independently on routine operational assignments.

Attention to detail is key.

Phoenix N Peace

Aug 2018 to Oct 2019 Program Director

Manage group home for mental disability individuals

Write Individualized Plans that assist individuals with best quality of life

Knowledge of state and agency laws and procedures.

Perform administrative and office duties

Supervise seven employees

Department of Education

Jan 2017 to Aug 2018 Fiscal Technician Senior

•Knowledge of state and agency laws and procedures. Performed administrative support duties such as open interoffice mail, date stamp, and distribute to correct recipient. Perform fiscal, administrative and office specialist duties. Strong, customer service

•skills. I have capability to utilize proper grammar, spelling and punctuation. Ability to work in automated accounting environment.

•Utilize excel spreadsheets to log invoices into accounts payable tracking system. Log various checks to include teacher licensure checks into receipts tracking system. Answer phone calls from vendors.

•Maintain numerous files in utilizing complicated file management system.

•Ability to use oral and written communication skills to discuss issues and interact with staff.

•Utilize MS Office Suite such as Outlook, Lync, Word and Excel on a daily basis.

•Maintain office equipment.

•Strong interpersonal, decision making, problem solving and multi-tasking skills

•Ability to work as team player or independently.

•Order supplies when needed.

Debbie Bryant 3105 Millpond Rd, Disputanta VA 23842

******@*****.*** Phone 804-***-****

Honeywell contracted through PDS Tech

July 2014 to Aug 2016 Administration Assistant

•Performed administrative support duties such as data entry, scanned documents, performed customer service to vendors and customers.

•Maintained excel spreadsheets for various projects. I ran reports used to analyze data. The data was utilized to track progress of projects. Communicated with contractors and monitored the progress of their projects. Reviewed documents for accuracy.

•Communicated effectively both orally and written. Exhibited knowledge of grammar usage and punctuation. Created correspondence. Performed Mail merge to send large

•volumes of correspondence. Shipped packages using UPS World ship. Opened and sorted mail

•Knowledge of organization, research and file management.

Utilized MS Office Suite such as Outlook, Lync, Word and Excel on a daily basis.

Input activities into database. Worked with a diverse group to perform special assignments with time

Monitor progress with the Heat Pump Tune-up Program. This program was sponsor through Dominion Power and collaboration with Honeywell. The objective of this program was to reduce operating costs and increase efficiency of HVAC units.

Troubleshoot issues that arose with rebate process. This also required implementation of policies to protect clients.

WellPoint contracted through AppleOne

May 2013 –June 2014 Customer Service Representative

•Performed superior customer service. Communicated with customers, vendors, physicians, providers, pharmacy specialists concerning health care issues.

•Performed front line representative duties for a large heath care agency.

•Handled large volume calls from our customers who contact us with a wide variety of questions, inquiries, and requests for problem resolution.

•Interviewed customers and vendors with open-ended questions to attain necessary information.

•Created correspondence.

•Communicated effectively both orally and written.

•Demonstrated ability to interpret state regulations; analyze information related to

business documents

Debbie Bryant 3105 Millpond Rd, Disputanta VA 23842

******@*****.*** Phone 804-***-****

•Implemented knowledge of publicly administered assistance programs, including Medicaid, FAMIS and utilized them on a daily basis.

•Utilized HIPPA policies and implement these policies constantly.

•Operated several automated data systems simultaneously while analyzing business needs.

Corvel contracted through Officeteam

July 2012- March 2013 Administrative Assistant

• Responsible for accurate input of data into specified systems.

•Exceeded time stipulations and restraints on production and volume.

•Utilized Microsoft Excel software to create files for review.

•Set up and maintained records, logs and files.

•Received, processed, sorted, distributed incoming mail, and outgoing mail using high performance mail equipment.

•Process UPS shipments and high volume of metered mail

• Received classified, consolidated and summarized documents and information; processed and coded documents.

•Developed and made copies of original film.

•Operated, cleaned and maintained various types of equipment.

•Compiled regular and special reports using established formats and procedures. Completed and maintained production logs.

Strayer University

Graduate Dec 2009 M. B. A. Richmond, VA Business Administration

Virginia State University

Graduate May 2006 Bachelor of Individualized Studies Petersburg, VA Business

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