Information Technology Cyber Security

Summary:

A Dedicated Network Data and Cyber Security Engineer with comprehensive network security experience in Government enterprise network environments infrastructure and design Public Trust Clearance. Adept at solving complex networking WAN, LAN and WLAN environments, detail oriented, knowledgeable in data privacy laws and regulations establishing a processes to maintain organizational compliance. Strong verbal and written communication skills, also the ability to collaborate effectively with a diverse group of people, and the ability to multi-task and take on initiative when required.

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Education:

Bachelor’s Degree in Information Technology 2019

Strayer University, Raleigh, NC

Technical Skills:

Working knowledge of Cisco Identity Service Engine (ISE) and Juniper Mist devices which empowers software-defined access and automates network segmentation within Information Technology and Operational Technology environments.

Automation tools for risk analysis and upgrade planning

Working knowledge of Cisco Catalyst and Meraki Switches.

Working knowledge of escalations or cross-functional handoffs

Cisco Firepower Threat Defense Upgrades rollback, or upgrade planning

Writing knowledge base articles, internal documentation, or support guides

Working knowledge of Intrusion Detection System, both Host based, and Network based

Working knowledge of Cisco Firepower Management Center for selected Cisco security devices running on different platforms.

Working knowledge of URL filtering limiting access by comparing web traffic against the companies database.

Recommendations to improve network performance, either site-specific or the network holistic view, with the goal of end user satisfaction network responsiveness.

Strong understanding of TCP/IP, UDP/IP and DHCP Protocols

Strong understanding of DNS servers and IP address Management

Understanding of Network design, operation and regulatory aspects of enterprise networks.

Working knowledge on wireless controllers and access points

Professional Experience:

Network / Cyber Security Engineer Durham NC/ Remote

AT&T / LevelBlue 07/2023 – 05/15/25

Initiating and working Incident Management tickets using Unified Desktop Software.

Responding to down network devices Cisco, routers firewalls and switches, port authority modems

Dispatch techs for down circuits repair, Cisco router replacements, firewalls and port authority modems.

Working Knowledge of Layer 1, 2, 3 network topology on enterprise networks and logical design Ethernet customer networks.

Examine physical layer and logical problems using standard isolation methodologies on customer/carrier networks utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.

Handle customer calls in a timely, professional manner – providing status updates, conducting isolation and triage with onsite points of contact.

Monitor system for trouble areas and proactively resolve and document root causes

Recommendations to improve network performance, either site-specific or the network, with the goal of end user satisfaction and network responsiveness

Notification to DOJ customer and/or appropriate government organizations to isolate and escalate unresolve performance anomalies discovered prior to or after the reporting cycle.

Professional Experience:

Verizon / Network Engineer Cary NC

Verizon Business Services 09/2021 – 02/17/23

Initiating and working Incident Management tickets, responding to down network devices, or down circuits for further isolation and repair

Working Knowledge of Layer 1, 2, 3 network topology on enterprise networks and logical design Ethernet customer networks.

Examine physical layer and logical problems using standard isolation methodologies on customer/carrier networks utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.

Handle customer calls in a timely, professional manner – providing status updates, conducting isolation and triage with onsite points of contact.

Dispatched field engineers to customer locations assist with installing-testing Verizon’s manage devices for example routers, switches, Ethernet devices overtures / beas box.

Monitor system for trouble areas and proactively resolve and document root causes

Recommendations to improve network performance, either site-specific or the network, with the goal of end user satisfaction and network responsiveness

Notification to the customer and/or appropriate Verizon organizations to isolate and resolve performance anomalies discovered prior to or after the reporting cycle.

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Professional Experience:

Verizon / Network Analyst Cary NC

Verizon Business Services 08/2019 – 03/ 2020

Posting of monthly network performance reporting, clients included Jetblue, Johnson Controls, Toyota, and National Grid, Analyzing a Holistic view of Enterprise Network with well over 10,000 devices per Network. Monitoring performance based on key variables such as, but not limited to, utilization, queue drops, CRC error conditions, and quality of service (QoS) etc. from the perspective of Verizon managed devices on the network. Utilize other Verizon tools and reporting systems, for Example Sev-One and CAPM, as required, to validate findings and further clarify the nature of the identified issues in finalizing the report.

Working knowledge of Stealth watch

Setup users’ groups, user group devices, LAN and WAN device groups in Sev-One and CAPM for new Verizon clients.

Create roles to object levels or indicators for example bandwidth usage, memory leaks, CPU etc. apply those roles to user groups.

Create customized dashboards, widget templates, linear graphics, and pie charts indicators on CAPM and Sev-One software platforms for Verizon clients

Recommendations to improve network performance, either site-specific or the network, with the goal of end user satisfaction and network responsiveness

Review the post monthly network performance report with customer and Verizon account team.

Monitor system for trouble areas and proactively resolve and document root causes

Reported and recorded potential issues that arose on the WAN and LAN Network.

Provided support for WAN and wireless access points.

Notification to the customer and/or appropriate Verizon organizations to isolate and resolve performance anomalies discovered prior to or after the reporting cycle.

Assist the customer and Verizon organizations for any issues that arise out of the reporting cycle.

Create Adhoc reports at customers request.

Assist the Verizon Design Engineers with architecture and capacity planning for the customer.

Quarterly network performance reviews.

Verizon / VOIP Engineer Cary NC

SS7 Network Operation 04/2019 – 06/2019

Monitor Verizon VOIP network SS7 Architecture Signaling points and Signaling Transfer points for loss of diversity and isolations.

Respond to events generated by Verizon monitoring systems vRepair; perform trouble analysis on STP (Signaling Transfer Points) and DMS (Digital Multiplex Systems) for isolations and loss of diversity

Referred circuits out to be tested or restored, follow up on circuit team status updates, monitor for stability after circuits are restored.

Took tickets and added assistance to wireless routers, switches, and access points and worked with team to come up with and execute solutions to issues that arose.

Monitored key drops and quality of service of switches and routers of LAN and WAN networks.

Engaged in bridge calls between Local providers and Verizon customer to trouble shoot chronic isolations

AT&T Durham N.C

Network/Data Engineer Tier 2 03/2015 - 04/2019

Network Operation Center

SME in Blue Coat devices monitor the public's internet traffic, block websites or record website traffic. Provide varying levels of functionality, security, and privacy depending on company policy, block access to certain web pages, based on IP address

SME advance network monitoring with Cisco ASA devices including firewall and VPNs

SME advance VLAN Trunk Configuration, Deploying VLANs, Voice VLANs and Voice VLAN Configuration, Inter-Switch Link Protocol (ISL) IEEE 802.1Q Protocol, Dynamic Trunking Protocol (point-to-point) Wireless VLANS Autonomous mode and Lightweight mode.

Respond to Trap Alarms generated by AT&T UD monitoring systems; perform trouble analysis, level 1, 2, 3, OSI model troubleshooting devices, access points, switches, routers and some core devices. Highly experienced in campus and enterprise networks.

Work with Unified Desktop (UD) and Remedy ticketing system, experience troubleshooting connectivity issues within a LAN and WAN network. Assisting customers with reboot their systems, troubleshoot their LAN devices on the network

Working within the AT&T team NOC environment ensuring SLA’s are met and network stability issues are maintained on campus and enterprise networks.

Device Management from a security standpoint- troubleshooting the edge of the network BGP (Border Gateway Protocol), session border controller, and network management policies.

Communicate and coordinate trouble shooting events with third party Support vendors such as Verizon, Cisco and Century Link, including AT&T service techs.

Work with site contact and service providers for the turn-up and testing of data circuits

Responsibility for installation and configuration of network routers and switches

SME in trouble shooting down circuits, coordinating vendor meetings and vendor dispatches for router and switch replacements and remote configurations.

Cisco Systems / Bank of America

Data Engineer Durham N.C

Network Operation Center 07/2014 - 02/2015

Respond to events generated by MAP monitoring systems; perform trouble analysis on network isolations, and networks operating on redundant circuits to restore

Work with Remedy ticketing system be the customer liaison for Tier 1.5 and be the main contact for the customer throughout the ticket cycle within the 3 layers of the OSI model.

Working within Cisco NOC environment, ensuring Service Level Agreements’ are met within Bank of Americas, Enterprise Network

Conduct customer follow up to ensure Bank of America customer support requests have been completed to the customer’s satisfaction.

Communicate and coordinate dispatches between third party Local Exchange Carriers and Bank mangers within Bank of America facilities and ATM machines.

AT&T

Network Data Engineer

Tier 1 Universal Group Durham, NC

GCSC Global Customer Service 06/2012 – 07/2014

Process orders using trouble ticketing systems and utilize AT&T software applications to trouble shoot down circuits, Customer VOIP issues and Lan mobile device issues

Verify the functionality of routers and switches; troubleshoot traffic issues not going from point to point AT&T managed VPN and AVPN networks.

Troubleshoot Cisco routers, understanding of OSI model and networking Protocols, TCP /IP HTTP, FTP

Highly experience in triage ticking system and obtaining the necessary information from the customer to become the first POC.

Worked within layers 1,2 and 3 of the OSI model, identified when an issue could not be resolved in the first 3 layers, created detailed triage tickets for the higher tiers for further investigation and troubleshooting.

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