Professional Summary
Experienced and compassionate childcare professional with a strong foundation in early childhood education, classroom support, and personalized care. Proven ability to foster safe, developmentally appropriate environments while collaborating effectively with educators and families. Versatile background includes customer service and hospitality, demonstrating professionalism, adaptability, and strong interpersonal skills across diverse settings.
Work Experience
Bright Horizons, Arlington, VA 04/2024 – 04/2025
Childcare Assistant / Assistant Teacher
Assist with implementing lesson plans and hands-on activities that align with early learning goals and state standards
Ensure daily routines are executed with care, including meals, diapering, hygiene, and transitions, contributing to a stable, nurturing environment
Cultivate positive relationships with children, families, and coworkers to support a collaborative and inclusive community
Monitor developmental milestones and support individualized learning needs under the guidance of lead teachers
Serve as a reliable, compassionate team member; frequently entrusted with additional responsibilities such as classroom prep, parent communication, and event support
Goodwin House, Arlington, VA 06/2023 - 03/2024
Front Desk Associate
Greeted and assisted guests with check-in and check-out processes, ensuring a smooth and welcoming arrival experience.
Managed phone calls and emails, providing information and directing inquiries to appropriate departments
Maintained an organized front desk area, ensuring all guest requests were handled promptly and efficiently
Collaborated with other departments to resolve guest concerns, ensuring satisfaction and repeat business
Private Family – Arlington, VA 07/2019 – 06/2023
Private Nanny
Designed and facilitated engaging educational and creative activities to support children’s development and growth
Ensured the safety and well-being of children in the home and during outings
Maintained open communication with parents, providing regular updates on progress and addressing any concerns
Encouraged independence and creativity through diverse projects and activities
Managed daily routines and schedules to provide a structured and supportive environment
Built positive, nurturing relationships with children to foster trust and emotional security
Goodwin House, Arlington, VA 10/2021 - 09/2024
Server
Delivered high levels of customer satisfaction by ensuring timely and accurate food service, catering to individual resident preferences.
Maintained strict sanitation standards in food handling and service, ensuring a clean and safe dining environment for all residents.
Provided compassionate and attentive service to residents, addressing their needs with patience, empathy, and respect, fostering a positive dining experience.
Collaborated with kitchen and management staff to meet resident dietary requirements, ensuring all meals were served according to preferences and health guidelines.
Domino's, Arlington, VA 03/2021 - 10/2021
Shift Manager
Managed daily operations during shifts, ensuring seamless order processing, customer service, and quality control to meet customer expectations.
Trained and mentored new staff, providing hands-on guidance in operational procedures, customer interactions, and problem-solving techniques.
Oversaw inventory management, ensuring sufficient stock levels, accurate order fulfillment, and minimal waste.
Delegated tasks and provided support to team members, maintaining high levels of motivation and teamwork to achieve operational success.
Burlington, Arlington, VA 03/2021 - 09/2021
Store Associate
Engaged with customers to address inquiries and offer product recommendations, ensuring an exceptional and personalized shopping experience.
Maintained a well-organized store environment by arranging product displays, ensuring stock availability, and promoting store cleanliness.
Assisted with inventory management and restocking, ensuring products were placed according to company guidelines and sales floor layout.
Provided support during store events and promotions, helping to drive sales and deliver high-quality customer service during peak shopping periods.
Safeway, Arlington, VA 06/2020 - 02/2021
Cashier/Starbucks
Provided fast, friendly, and accurate checkout services while maintaining a clean and organized workspace.
Delivered high-quality customer service by assisting shoppers with purchases, returns, and inquiries.
Cross-trained and worked at the in-store Starbucks, preparing beverages and maintaining food safety standards.
Handled cash, credit, and mobile payments, balancing registers at the end of shifts.
Maintained knowledge of promotions, sales, and loyalty programs to increase customer engagement.
Skills
Strong interpersonal and communication skills: Build positive relationships with guests and team members.
Ability to multitask and prioritize effectively: Manage multiple tasks efficiently in fast-paced environments.
Commitment to high-quality service standards: Consistently exceed expectations to ensure guest satisfaction.
Physical stamina and ability to perform manual tasks: Handle physical demands with energy and endurance.
Attention to detail and problem-solving abilities: Identify issues early and provide effective solutions.
Adaptability and openness to new experiences: Quickly adjust to new tasks and challenges.
Team-oriented with a focus on collaboration: Work well with others to achieve team goals.
Experience fostering a culture of wellness and satisfaction among guests: Promote well-being and satisfaction through thoughtful service.
Ability to engage with guests to meet wellness needs and offer personalized experiences: Assess and cater to guests' wellness needs with tailored service.Education
General Studies
Northern Virginia Community College, Arlington, VA 08/2019 - 08/2020
High School Diploma
Washington Lee High School, Arlington, VA 2016 – 2019
Radical Academy
Addis Ababa, Ethiopia