Customer Service Information Technology
Resume:
Ka’Saan Crosson
Brooklyn, NY *****
**********@*****.***
EDUCATION
State University at Albany Graduated May 2024
Major: Informatics - B.S.
Uncommon Charter High School, Brooklyn, NY Graduated June 2020 SKILLS
● Proficient in Python
● Proficient in Java
● Proficient in Tableau
● Proficient in Canva
● Proficient in Microsoft Office
WORK EXPERIENCE
New York City Housing Authority - Housing Assistant 11/14/2024 - Present Brooklyn, NY
● Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries
● Provide general assistance to tenants regarding inquiries pertaining to inspection results or missing subsidy payments through phone calls or in person meetings
● Complete annual recertifications, interims, and grievances made by tenants
● Respond to housing inquiries and receive and process related documents
● Use Microsoft Office to keep track of large amounts of data, schedule appointments for tenants and the office, and create forms that must be delivered to tenants or the office
● Complete clerical work, such as faxing, filing, and mailing Shirley Chisholm State Park- Park Associate
06/01/2024 - 10/01/2024 Brooklyn, NY
● Cut and mow grass in the park.
● Use a lawn mower, weed wacker and hedge trimmer.
● Clean portable bathrooms and change out garbage bags.
● Clean park grounds, and tally cars entering the park.
● Clean/maintain main office and conference room
McDonald’s Restaurant- Crew Member
09/23 – 12/23, 01/24- 05/24 Albany, NY
● Front end cashier/cash handling
● Prompt friendly customer service
● Prepare food items, burgers, fries, etc
● Clean dining area, and back prep area
NYC Dept of Environmental Protection- Summer Intern Summer 2023 New York, NY
● Answered phone, connected consumer with correct department
● Provided information and direction when consumer entered facility
● Complete clerical work, such as faxing, filing, and mailing
● Use Microsoft Office to keep track of appointments, emails, and to help with scheduling NYC Dept of Environmental Protection- Summer Intern Summer 2022 New York, NY
● Filing, faxing, general office work
● Provided information about services offered
● Assist in scheduling appointments for consumers and staff members
● Use Microsoft Office to communicate with team and share important memos, appointments, and new policies
McDonald’s Restaurant- Crew Member
03/22- 05/22 Albany, NY
● Front end cashier/cash handling
● Prompt friendly customer service
● Prepare food items, burgers, fries, etc
● Clean dining area, and back prep area
BJ’s Wholesale Club – Cashier
11/20 – 08/21 Middle Village, NY
● Proficient in cash register use
● Balancing cash draw
● Replenish/ Restocked items
● Customer Service, manage customer flow
NYC Dept of Health & Mental Hygiene - Volunteer
Summer 2018/19 Brooklyn, NY
● Volunteered as a helper for community outreach activities in the Brownsville community
● Managed activities
● Tabling
● Cleanup
NYS Drivers License
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