Technical Consultant Hands-On

RYAN ANDERSON

404-***-**** — Atlanta, GA - ****9 — ****************@*****.***

S U M M A RY

Lead Technical Consultant with over 13 years of hands-on experience developing, configuring, and optimizing ServiceNow platforms using JavaScript, TypeScript, Flow Designer, and IntegrationHub. Directly coded AI-driven workflows with Predictive AIOps and Now Assist, integrating AWS Lambda and Azure Logic Apps for scalable enterprise solutions. Built secure systems with OAuth 2.0, SAML, and Zero Trust, ensuring high availability and cost efficiency. Hands-on expertise in writing Glide API scripts, configuring CI/CD pipelines with Jenkins and GitLab, and automating ITIL 4 processes, delivering robust, custom solutions for global organizations. S K I L L S

ServiceNow Core: JavaScript, TypeScript, Python, Glide API, Flow Designer, ServiceNow Studio, REST/GraphQL APIs, Script Includes, Scoped Apps

Customization: Service Portal (AngularJS), CMDB (CSDM 4.0), UI Actions, UI Builder, Business Rules, Catalog Items, Automated Test Framework (ATF)

Security: OAuth 2.0, SAML 2.0, AES-256, SOC 2, GDPR, SecOps, Zero Trust, NIST 800-53

Data & Analytics: SQL, Tableau, ServiceNow Reporting, Predictive AIOps, Dashboards

Modules: Now Assist, ITOM, HAM, SAM, HRSD, PSM, GRC, Service Mapping, Discovery, App Engine Studio, Virtual Agent Integrations: IntegrationHub, Kafka, Okta, Salesforce, Workday, Jira, AWS (Lambda, IoT), Azure (Logic Apps, DevOps) DevOps & ITIL: CI/CD (Jenkins, GitLab, Azure DevOps), ServiceNow ATF, Agile (Scrum, SAFe), ITIL 4 (Incident, Change, Catalog), Performance Analytics

Tools: Docker, Power Automate, Microsoft Visio

C E R T I F I C ATIONS

ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Application Developer

ITIL V4 Foundation

ServiceNow Certified Implementation Specialist – CSM ServiceNow Certified System Administrator

Agile Scrum Master

W O R K E X P E R I E N C E

Developed ServiceNow applications using CSDM 4.0, writing JavaScript and TypeScript scripts to integrate microservices via IntegrationHub, Kafka, and GraphQL, processing $100K+ daily transactions. Coded AI Search and Predictive AIOps workflows in Now Assist, configuring NLP-driven Virtual Agent scripts to reduce resolution times.

Built and maintained CI/CD pipelines with GitLab and AWS CodePipeline, scripting automated deployment workflows for zero- downtime releases.

Configured Service Graph with AWS IoT, writing Python scripts for real-time asset tracking to enhance CMDB data accuracy. Advised on cloud-native strategies, implementing ServiceNow workflows with REST APIs to improve operational efficiency. Skills Used: JavaScript, TypeScript, Python, IntegrationHub, Kafka, GraphQL, Now Assist, AI Search, Predictive AIOps, Virtual Agent, GitLab, AWS CodePipeline, AWS IoT, Service Graph, CMDB, CSDM 4.0, REST APIs, ITIL 4, ServiceNow Studio Automated 20+ ITIL processes by designing Flow Designer workflows, scripting Business Rules in JavaScript to optimize operations.

Lead Technical Consultant Aug 2024 - Present

Deloitte

Senior ServiceNow Specialist Dec 2022 - Aug 2024

Trianz

Integrated Salesforce and SAP using REST APIs, writing Script Includes to ensure system stability and sub-second response times. Configured ServiceNow Discovery for CMDB, scripting automated reconciliation logic to eliminate duplicate configuration items. Implemented SecOps vulnerability management, configuring workflows to resolve critical CVEs within 24 hours. Mentored 8 developers, leading SAFe Agile practices and reviewing JavaScript code to improve team output. Skills Used: JavaScript, Flow Designer, REST APIs, Script Includes, ServiceNow Discovery, CMDB, SecOps, SAFe Agile, ITIL 4, Salesforce, SAP, Business Rules

Led ITSM and CSM deployments, developing AngularJS-based Service Portal widgets for 10,000+ users, ensuring high user satisfaction.

Built IntegrationHub workflows for Workday and Jira, coding REST API scripts to process 50,000+ daily events reliably. Optimized GlideRecord queries with JavaScript, implementing indexing and caching to reduce API response times. Designed Performance Analytics dashboards, writing SQL queries to provide real-time SLA insights. Skills Used: AngularJS, Service Portal, IntegrationHub, Workday, Jira, REST APIs, JavaScript, GlideRecord, SQL, Performance Analytics, ITIL 4, CSM, ITSM

Senior ServiceNow Developer Feb 2015 - Jul 2018

DevStream Technologies,

Automated 15+ ITIL processes, coding Flow Designer actions and Script Includes to streamline workflows. Configured AWS and Azure integrations via MID Server, writing Python scripts to handle $1M+ monthly transactions reliably. Developed dynamic Service Catalog forms using JavaScript, driving user adoption. Built 5+ scoped apps, coding custom REST APIs to reduce manual processes. Skills Used: JavaScript, Python, Flow Designer, Script Includes, AWS, Azure, MID Server, Service Catalog, REST APIs, Scoped Apps, ITIL 4

ServiceNow Developer May 2012 - Jan 2015

NexusTek,

Coded 10+ custom applications with JavaScript and Glide API, ensuring efficient code reuse. Integrated Salesforce using REST/SOAP APIs, writing scripts for reliable synchronization of 10,000+ records. Developed Service Portal widgets with AngularJS, creating responsive designs to improve user engagement. Supported platform upgrades (Geneva to Helsinki), scripting migration workflows for zero-downtime transitions. Skills Used: JavaScript, Glide API, AngularJS, Service Portal, REST/SOAP APIs, Salesforce, ServiceNow Studio E D U C ATION

B.S.: Computer Science

FAST NUCES,

L I N K E D I N

https://www.linkedin.com/in/ryana112/

Lead ServiceNow Consultant Jul 2018 - Nov 2022

The Anti

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