Technical Support Customer Service
Resume:
Rashad Oglesby
Atlanta, GA *****
*******.*******@*****.***
Professional Summary
Experience in: Sales, Customer Service, and Technical Support. (Call Center/REMOTE) 5 YRS. Work Experience
• I have worked in sales, presenting and selling products and services. (Technology, Technology Insurance Plan)
• I also worked as customer services either solving customer everyday issues, file claims, create ticket, follow-up callbacks/emails.
• Lastly worked as technical support help troubleshoot devices, applications, and web issues. Including products and services with assist of remote applications, ticketing systems, claim systems, troubleshooting tools and kits and knowledge based applications. Military Veteran
Attended Fort Valley State University
Pay Expectations: $17/$20+/HR
BEST CONTACT:
Email: *******.*******@*****.*** or
CELL: (470) 938 - 2814
Willing to relocate: Anywhere
Work Experience
FedEx Delivery Driver
Fedex-Forest Park, GA
August 2024 to June 2025
• Perform daily inspection and cleaning off vehicle.
• Delivered between 100 to 150 packages daily.
• Lifted between 1lb to 150lb pounds weight of packages daily.
• Useage of company navigation/GPS system
• Useage of gas card for company truck gas
•
Banking Specialist I
FlagStar Bank-Remote
January 2024 to April 2024
Contract/Temp, lasting from January to April 1st 2024 Assist with merge between New York Community Bank & Flagstar. Assured with customer transfers, deposits, IRA, CD, and everyday online banking support. Prompt resolutions within Call handling time.
Metric based scoring on resolution, call handle time, and AVG hold time. Created tickets and escalated cases to correct departments. Assist using CRM tools, online chat, and typed correspondence via secure chat. Military Police Officer
Army National Guard-Georgia
November 2015 to November 2023
• Assist in performance of combat engineer missions/Military Police.
• Re-enlisted to serve as combat medic as I completed commissioning program.
• Developed, initiated, and evaluated new procedures, policies, and internal controls.
• Land Navigation Marksmanship Physical training Combat Lifesaver course Combatives Secret Security Clearance
• Confirmed all vehicles were combat ready for operations.
• Supervised all training and logistical functions supporting a platoon of 23 Army Reserve Soldiers. Escalations/Sales/CMS Supervisor
Asurion-Nashville, TN
September 2018 to October 2023
• Managed teams between 10 to 20 employeess
• Filed claims for defective devices in home (remotely)
• Handled escalated calls and found resolves
• Live chat and remote video calling
• Troubleshooting devices
• Approved of refunds and claims
• Remote log in the customer devices to help with everyday usage
• Sold appliances add on plan
• Sold In home device protection plans
• Filed claims for in home appliances
• Set appointments for repairs in home, in store and/or Depot (shipping)
•
Tech Support/Sales
Asurion-Nashville, TN
September 2018 to August 2020
• Entry level sales
• Tech support for existing customers.
• Desktop Support
• Phone Support
• Handled inbound calls between 100 to 150 a day.
Education
High school or equivalent
North Clayton High School
August 2011 to May 2015
Skills
• Microsoft Outlook
• Payroll
• Cold calling
• Customer Service
• Time management
• Sales
• Load & unload
• Technical support
• Phone etiquette
• Organizational skills
• Troubleshooting
• Computer skills
• Customer support
• IT Support
• Microsoft Word
• Marketing
• QuickBooks
• Microsoft Excel
• Search engines
• B2B sales
• Microsoft Office
• Service writing
• Desktop Support
• Communication (5 years)
• Customer service (5 years)
• Senior care
• Communication skills
• Technical sales
• Live chat (3 years)
• Marketing (4 years)
• Microsoft Powerpoint
• Conflict management
• Salesforce
• CRM software (5 years)
• Upselling
• Sales (5 years)
• English
• Cash handling
• Team management
• Heavy lifting
• Data entry
• Typing
• Live Chat (2 years)
• Medical terminology
• Software Troubleshooting
• Driving
• Inside sales
• Xero
• Leadership Development (5 years)
• Zendesk (3 years)
• Negotiation
Certifications and Licenses
Non-CDL Class C
Driver's License
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