Front Desk Resident Assistant
Resume:
TAKOMA D. POWELL
Baltimore, Maryland 21230
OBJECTIVE Seeking a challenging position where skills and experience will be utilized in a diverse office and remote environment EXPERIENCE BILLER AND CODER I July, 2018 - Present Numotion
2709 North Rolling Road, Suite 101
Windsor Mill, Maryland 21244
Responsibilities include:
- Create and send medical claims for insurance companies and patients
- Enter patient information into computer files and paper records
- Organize, manage, and sort paperwork (including patients’ charts)
- Follow up on unpaid claims, clarifying discrepancies, arranging payment plans for patients
- Obtaining pre-authorizations for certain procedures, review bills and confirm eligibility
- Continue to enter data as patients are subjected to diagnostic tests and receive treatments
- Proficiency with computers and medical billing software
- Knowledge of unfair debt collection practices and insurance guidelines
- Understanding of primary code classifications
- Communication skills with patients/healthcare companies CONCIERGE, RESIDENT ASSISTANT AND
DINING AND SERVING March, 2019-Present
Brightview Rolling Hills Assisted Living Community 848 South Rolling Road
Catonsville, Maryland 21228
Responsibilities include:
- Manage front desk
- Greet and direct all visitors
- Interact with residents and visitors via phone and in person
- Answer all incoming calls and transfer calls or take messages as necessary
- Respond to residents’ and family members’ questions and concerns and share important information as is appropriate
- Respond and appropriately handle emergency situations that may arise in a calm, professional and effective manner
- Monitor the front lobby and entrance area for cleanliness
- Organize incoming mail and ensure that it is distributed to the appropriate person
- Responsible for assuring residents furnishing, clothing and rooms are maintained in a clean, safe and sanitary manner
- Preparing and serving meals
- Responsible for assisting with daily living activities of residents to include medication assistance, incontinence care, feeding and bathing
RESIDENT ASSISTANT March, 2019-Present
Brightview Wellspring Village Dementia Care
848 South Rolling Road
Catonsville, Maryland 21228
Responsibilities include:
- Responsible for assuring residents furnishing, clothing and rooms are maintained in a clean, safe and sanitary manner
- Preparing and serving meals
- Responsible for assisting with daily living activities of residents to include medication assistance, incontinence care, feeding and bathing
GUEST EXPERIENCE HOSPITALITY July, 2025-Present
Baltimore Ravens
Baltimore, Maryland
Responsibilities include:
- Guest Service Ambassador duties include, but are not limited to ticket scanning, assisting with stadium knowledge, solving and addressing guest issues, assisting with ADA needs, creating memorable experience for guests and team members
- High Level of guest engagement and interactions to assist with guests needs
- Ability to retain extensive knowledge of M&T Bank Stadium to include event information, directions, stadium information, parking, food & beverage offerings, etc.
- Work closely with all Stadium Partners and Ravens staff when needed to assist with service recovery or other event issues
- Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure proper presentation of area CUSTOMER SERVICE 2005-January, 2017
Pitt Ohio Express
151 Blades Lane
Glen Burnie, Maryland 21060
Responsibilities included:
- Responsible for thirteen line phone system
- Scheduled appointments for incoming and outgoing freight to residential and businesses
- Accounts receivable
- Inventory of incoming and outgoing freight
- Coordination of driver schedules
- Locating misplaced freight
EDUCATION Brightwood Career Institute
Certificate in Medical Coding and Billing
August, 2018
REFERENCES
AVAILABLE UPON REQUEST
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