Customer Service Representative

Fawamide-Olubunmi Enoch

Lagos, Nigeria

080********

*********************@*****.***

LinkedIn: https://www.linkedin.com/in/enoch-fawamide-olubunmi-4514271aa PROFESSIONAL SUMMARY

I’m a proactive, customer-focused person with strong communication and interpersonal skills. Experienced in assisting customers, promoting product knowledge, and delivering outstanding service. Smart, presentable, and always ready to work flexibly, including weekends. Committed to helping organizations achieve their sales targets while maintaining a warm and welcoming retail environment.

CORE SKILLS

• Customer Service & Relationship Management

• Sales & Performance Targeting

• Product Knowledge & Promotion

• Cash Handling & Transaction Efficiency

• Market & Customer Data Analysis

• Visual Merchandising & Shelf Management

• Team Collaboration & Time Management

• Friendly, Presentable & Excellent Communication

EDUCATION

B.Eng. Mechanical Engineering

Ekiti State University (2024) – Second Class Upper Relevant coursework: Communication Skills, Business Studies EXPERIENCE

Customer Relations Executive

Outcess Solutions Limited

Delivered exceptional customer service and support via inbound and outbound calls. Provided product information, resolved complaints, and ensured customer satisfaction. Maintained accurate records of interactions using CRM tools. Worked collaboratively in a team-focused, target-driven environment. Honed communication, problem-solving, and multi-tasking skills under pressure. Piping Design Intern

Crestech Engineering Limited, Lagos

March 2024 – July 2024

Collaborated with engineering teams and contributed to documentation and drafting tasks. Maintained professionalism, attention to detail, and a client-oriented mindset. Freelance Sales Support (Part-time)

The Arena Shopping Mall, Lagos

June 2023 – December 2023

Welcomed customers warmly and assisted them with product selection. Processed transactions and kept records of sales and feedback. Helped in setting up displays and ensuring product arrangement was attractive. Collected informal feedback to aid decision-making for restocking. REFEREES

• Available on request

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