Operations Center Specialist

R O N D A D A U E R

Northern New Jersey C: 201-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Career federal-government associate/six-year operations specialist based in New York City supporting field ops in a range of matters including counterterrorism, criminal operations, special operations and

‘mission critical’ assignments. Provide direct support to New York Operations Center including oversight of agent deployment schedules, department communications, compensation audits, and corresponding administrative matters.

AREAS OF EXPERTISE

Coordinating Office & Field Operations Joint-Agency Task Force Liaison Bookkeeping & Internal Audits Governmental Databases & Microsoft Office EXPERIENCE

Federal Bureau of Investigation New York City, NY

2001-Present

Lead Operation Center Technician/Office Assistant

Lead administrator serving the New York Operations Center and Command Post in matters of operations, budget, communications and scheduling

Coordinate multiple agency resources to facilitate case operations including receiving, opening and assigning new cases, tracking investigative reports, monitoring leads for case progress, serving as the chief contact in ‘NYOC’ to execute criminal warrants, and reviewing cases for closure post-activity

Perform internal compensation audits for accuracy in personal and numerical data points

Create and index spreadsheets providing hi-level overview of Ops information including casework, automotive inventory, departmental hiring needs, agent/supervisor travel

Responsibilities further include managing department schedules, fielding external inquiries, receipt and distributing incoming correspondence, and performing limited accounting services to assist fiscal responsibility Technical Skills

Six (6) years serving as lead, professional staff-point of contact for NYOC, during 72-hour weekend shifts

Handle mission-critical assignments which includes assisting JTTF asks, equipping operations with relevant data to promote federal, state and local law enforcement ventures, and serving as senior contact for agency needs involving both congressional and White House representatives

NCIC-proficient in conducting criminal background searches

Expertise in multiple government and inter-agency databases including: Ejustice, State Department of Motor Vehicles, Operations Center, Command Post, NYOC, NCIC, DMV, CLEAR, Photo Imaging Services, DMV Photos, SafeTnet, WebTA, Law Enforcement Online, JABS, DENS, JSMART, Raisers Edge Accounting Software, as well as Guardian and Sentinel

EDUCATION

County College of Morris Randolph, NJ

Associate of Science, Business Administration, 2013 References Available Upon Request

Confidentiality requested

Contact this candidate