Customer Service Data Management

PROFESSIONAL SUMMARY

Experienced data management and customer service professional with multiple years of leadership and intelligence experience. Proven ability to adapt to new environments while remaining positive, calm, and mentally astute under constant pressure. Successfully managed multiple data management systems reducing costs of overhead and improving reliability of internal processes.

EDUCATION AND TRAINING

Masters Degree: Biblical Studies 2026 (Tentative)

Frederick L. Ray Biblical Institute Woodbridge, VA

Bachelor of Science: Biblical Studies 2022

Frederick L. Ray Biblical Institute Woodbridge, VA

General Studies 1998-1999

Tarrant County Community College Fort Worth, TX

High School Diploma 1996

Trimble Technical High School Fort Worth, TX

TECHNICAL EXPERIENCE

Public Trust Security Clearance 2018, Customer Service Representative, Bobtail Truck Driver and Bulk Mail Delivery Processor, United States Postal Service (IMB) – Intelligent Mail Barcode Certified, EMCM- Executive Mail Center Manager Certification, Microsoft Office Suite (Outlook, Word, Power Point, Excel, etc.), Personnel Identifiable Information (PII), Pitney Bowes Mail Management, Kronos - Human Capital Management Manpower Database, Workday Human Capital Manpower Database, Business Company Center (BCC) Mail Manager 2010 Software

Customer Service Manager 11/2024 to 6/2025 Planet Direct Mail – Manassas, VA

Customer Service Manager overseeing the day-to-day production activities and process to boost sales efficiency and labor productivity. Managed customer accounts and communicated with each client to prepare scheduling requirements for specific accounts. Ensured project budgets were kept to estimated job bids accurate. Worked within a Sales Team and Production Team to confirm customer satisfaction.

*Data Management (BCC Mail Manager 2010 Software) * Interface with internal CSR’s Sales Rep

*Interface with external customers to resolve questions and data issues * Review of purchase orders for proper unit and purchase amounts

Department Supervisor 4/2019 to 10/2024 Lowe’s Home Improvement – Stafford, VA

Sales Floor Department Supervisor facilitating 15+ personnel during multiple shifts with the responsible undertaking to identify approaches and behaviors that best meet sales and service objectives. Communicate best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Broad product knowledge with the ability to engage associates and customers across all functional departments. Effectively communicate to higher level management areas of concerns, issues, praises, and personnel morale.

* Customer Service * Forklift Driver / Trainer

* Review incoming documentation/work files * Power Equipment Trainer

* Employee attendance, assignments, and training * Monthly Employee Evaluations

Data Processing Manager 12/2018 to 4/2019 L & E Meridian – Springfield, VA

Highly organized and detailed-oriented Data Processing Production Manager with extensive experience in managing mail room operations. Proven track record of overseeing the sorting, processing, and distribution of high-volume mail and packages efficiently. Skilled in supplies and various departments to ensure timely delivery, maintain inventory of supplies, and troubleshooting equipment issues. Adept at implementing process improvements to enhance workflow and reduce operational costs. Strong communication and problem-solving abilities, with a commitment to maintaining a secure and confidential mail handling environment.

*Interface with internal CSR’s and Sales Reps * Processed Data Mail List

* Deduping, CASS certification and USPS Paperwork * Merge/Purge Data Mail List

*Process Business Company Center (BCC) Mail Manager 2010 software * Pitney Bowes Mail Management

Production Control Manager 4/2018 to 11/2018 MPM Communications – Waldorf, MD

Production Control Manager overseeing the day-to-day production activities and process to boost sales efficiency and labor productivity. Managed production staff by coordinating machine repairs and scheduling proper maintenance along with required upgrades. Ensured project budgets were kept within the required guidelines and developed safety programs to ensure production goals were met.

*Data Management (BCC Mail Manager 2010 Software) * Interface with internal CSR’s Sales Rep

* Interface with external customers to resolve questions and data issues * Review of purchase orders for proper unit and purchase amounts

Data Specialist 8/2016 to 4/2018 McArdle/Corporate Press – Upper Marlboro, MD

Tasked with overseeing the development of new databases, monitoring database performance and interpreting raw data and turning it into usable feedback and applications. Analyzed, collected, sorted, and created testable electronic data information systems. Compiled data regularly to create reports that provided upper management information to present at board meetings which aided in decision-making abilities for senior leadership. Consulted with the team to utilize multiple data collections for specialized projects. Oversaw the entire process to transfer from paper to electronic data system. Researched data sources to verify the validity of information that was designed for database specific client usages.

* Data Management (BCC Mail Manager 2010 Software/Satori Software * Data Verification Certification Portal - Prefill documents with client details

* Multi-step processing and Multiple Input formats * PDF and Postscript outputs and Transferring data electronically

* Design Reports, Error Handling, Outputs, Sorting and Bundling * Microsoft Office – Advanced tables / charts

*Monthly Reconciliation of Domestic/International Document Statements

Data Processer 12/2014 to 8/2016 Print Mail Communication – Fredericksburg, VA

Responsible for providing support and maintenance for various hardware and software systems. Performed extensive data entry, batch processing, and ensured data accuracy. Installed and maintained computer systems, networks, and physical equipment. Managed computer operations, database administration, and maintenance. Conducting feasibility studied and developed contingency plans for system requirements and cost analysis. Entered new vendor and check request invoices in the automated workflow application (SAP). Interfaced with vendors and internal personnel to resolve questions/issues on invoices/payments. Matched vendor invoices, obtain signatures and distribute checks accordingly.

Mail Department Supervisor 2/2009 to 6/2012 Cockrell Enovation – Fort Worth, TX

Developed, reconstructed the entire Mail Center. Designed new workflow for the entire company which increased the Mail Center volume from 80,000 pieces of mail to 4.2 million pieces of mail and increased the revenue from $30,000 per year to $2.1 million annually. Processed accounts payable in Peachtree and print checks. Managed invoices and statements and Reconciliation of Bank Statement. Created and maintained New Vendor setup with appropriate account code, cost center and approval prior to payment. Facilitated checking signatures, mailing, proper filing and of Month and Year End Balances. Processed and printed all property management letters.

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