Customer Service Experience
Resume:
Ryan Griffith
Lancaster, PA *****
**********@************.*******.***
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Work Experience
Mobile Expert
Target Tech-Lancaster, PA
October 2022 to Present
Assist customers with phone needs
Ring out customers as needed.
Sales Associate
Walmart-Lancaster, PA
November 2006 to June 2021
· Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
· Sold various products by explaining unique features and educating customers on proper application.
· Answered incoming telephone calls to provide store, products and services information.
· Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
· Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Rides Attendant
Dutch Wonderland-Lancaster, PA
May 2002 to December 2006
· Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
· Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
· Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
· Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
· Collaborated with peers to deliver consistent service and promote customer retention.
· Operated attraction equipment precisely to concur with operational procedures.
· Trained new employees on ride operations, pointing out safety mechanisms and features. Education
High School Diploma
Conestoga Valley High School - Lancaster, PA
June 2001
Skills
• Customer service
• Operating Systems
• Organizational skills
• Stocking
• Cash Handling
• Retail merchandising expertise
• Computer hardware
• Retail loss prevention
• Windows
• Customer- and service-oriented
• Merchandising knowledge
• Conflict management
• Communication skills
• Typing
• Cash handling
• Product Sales
• Written and oral communication skills
• Typing
• Retail Sales
• Sales
• Customer service
• Operating systems
• POS
• Cash register operation
• Hospitality
• Team player mentality
• Hospitality
• Time management
• iOS
• Retail sales
• POS
• Sales
• Windows
• Customer service
• Cash register
• English
• Customer support
• Multi-line phone systems
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