Customer Service Bottle
Resume:
Briana Mcgeilberry
San Jacinto, Ca 92583
**************@*****.***
SKILLS
● Communication skills
● Time management
● Organizational skills
● Multitasking
● Conflict resolution and de escalation
● Resilience
● Critical thinking
● Attention to detail
● Leadership skills
● Numerical skills
● Customer service
● Branding
EXPERIENCE
In Home Caregiver, San Jacinto, CA - In Home Support Services (IHSS) April 2023 - PRESENT
● Taking clients to their medical appointments, the grocery store and other important places
● Managing medication
● Preparing meals when needed
● Keeping the house clean and doing laundry when needed
● Providing bathing and dressing assistance
● Keeping proper care records
● Encouraging socialization and participation in community activities
● Communicating with medical professionals about the patient care plan
● Maintaining a safe and comfortable home environment Cashier, San Jacinto, CA - Walmart
May 2022 - July 2022
● Greeting customers as they enter the store and providing them with a positive shopping experience
● Operating cash registers, scanners, and other equipment to process customer purchases
● Processing payments for customers using cash, credit cards, debit cards, gift cards, and checks
● Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
● Handling returns and answering questions about the merchandise, store policies, and ongoing promotions
Security Officer, Hemet, CA - CITIGUARD SECURITY
December 2021 - April 2022
● Provide an exceptional service to our clients and customers.
● Perform the tasks assigned by the client or supervisors.
● Monitor, maintain, and inspect facilities.
● Enforce any rules or regulations according to policy.
● Respond to incidents, gather information, and document.
● Request emergency personnel in high risk situations. Security Guard, Moreno Valley, CA - Metro One Loss Prevention September 2021 - September 2021
● Provide excellent customer service.
● Watch CCTV camera system and notate accurately in a daily activity report.
● Observe, survey, and provide reporting on activity at your assigned location.
● Provide rapid response in critical situations.
Sales Associate, Cabazon, CA - Calvin Klein
November 2020 - December 2020
● Executes replenishment based on sell-through and available backstock; ensures sales floor inventory levels and size availability aligns with brand standards.
● Supports the store team as a runner for backstock, fitting room, and cashwrap.
● Maintains an in-depth knowledge of product and promotions to execute replenishment and pulls efficiently.
● Executes processing, replenishment, promotions, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand’s UPH processing standards.
● Upholds backstock organization and adheres to all company tools, policies and procedures.
● Maintains awareness of potential theft and reports concerns to management.
Warehouse Worker, Moreno Valley, CA - AMAZON FULFILLMENT CENTERS
April 2020 - April 2020
● Overseeing and managing the selection and handling of orders
● Ensuring that products and/or merchandise are packed neatly and securely
● Ensuring that all warehouse operations are well-maintained and managed
● Loading and unloading Amazon merchandise trucks over 50lbs
● Ensuring that the warehouse space is well-organized and managed
● Storing and managing data in inventory and logistic software programs. Sales Associate, Hemet, CA - Sears
October 2019 - December 2019
● Takes ownership for enhancing the Member experience in the store and at every touchpoint. Provides the highest degree of Member service by making the Member the first priority. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions
● Versed in the benefits of Shop Your Way, credit and leasing, warranty and protection plans
● Greets any Members in a professional and engaging manner demonstrating a Member First experience and supporting local execution of SYW related initiatives
● Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes
● Assist Members to find the products they are looking for by walking them to the areas of the store and assisting with merchandise selection
● Utilizes Web to Store and Store to Home and other integrated retail processes as methods to enhance the Member's shopping experience
● Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions. Sets and maintains sales floor to national merchandising and presentation standards
● Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives
● Adheres to merchandise protection standards
● Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for Members
● Performs other duties as assigned
Crew, Hemet, CA - Joven Enterprises Inc
May 2018 - March 2019
● Greeting customers as they enter and thanking them for their business as they leave
● Ensuring food safety standards are being followed
● Preparing food according to the burger chain’s specifications
● Cleaning and maintaining designated area during downtime
● Taking customer orders correctly and efficiently
● Gives genuine attention to every guest, treating them with genuine friendliness and care
● Ensures fast and timely food service to guests, adhering to McDonald’s food safety guidelines
● Assists in the training of new employees
● Completes other assigned tasks.
EDUCATION
Mountain Heights Academy, San Jacinto- HS Diploma
October 2015 - January 2019
Certificate
Bureau of Security and Investigative Service- Guard Card MONTH 20XX - MONTH 20XX
Company Name, Location - Food Handlers
MONTH 20XX - MONTH 20XX
Contact this candidate