Customer Service Patient Care

Tasheka Jones

*** ******* ** *, *** ***, Jacksonville, FL 32221

904-***-**** ***************@*****.***

Professional Summary

Compassionate and versatile professional with over 15 years of experience in fast-paced environments including healthcare, hospitality, and customer service. Skilled in patient care, housekeeping, shift leadership, and administrative support. Certified Nursing Assistant and CPR-certified, with a strong commitment to improving the quality of life for others through empathy, organization, and teamwork.

Work Experience

Office Administrator

Gifted Dreams – Jacksonville, FL

Jun 2024 – Present

• Manage daily office operations and support administrative needs

• Organize schedules, documents, and assist with team coordination

Picker

Fanatics – Jacksonville, FL

Oct 2009 – Jan 2024

• Picked and packed orders with accuracy, improving order fulfillment speed

• Maintained inventory records and operated warehouse equipment safely

CNA (Certified Nursing Assistant)

Senior Helpers – Orange Park, FL

Mar 2024 – Jul 2024

• Provided direct patient care and support with daily living activities

• Documented patient progress and assisted with health monitoring

HSW2 (Human Services Worker)

Northeast Florida State Hospital – Macclenny, FL

Jul 2022 – Mar 2024

• Monitored clients in residential mental health settings

• Ensured safe and clean environment and supported patient goals

Shift Manager

Love’s Travel Stops & Country Stores – Jacksonville, FL

May 2020 – Dec 2021

• Supervised employees and managed shift operations

• Ensured adherence to safety and customer service protocols

EVS Housekeeping

TouchPoint Support Services – Jacksonville, FL

Aug 2021 – Jan 2022

• Maintained cleanliness and safety standards in healthcare environments

Resident Assistant

Brookdale Senior Living – Jacksonville, FL

Jul 2018 – Jan 2020

• Assisted residents with hygiene, meals, and mobility

• Supported emotional well-being and coordinated care

Housekeeping

Comfort Inn by Choice Hotels – Jacksonville, FL

Apr 2019 – May 2020

• Cleaned guest rooms and maintained high hygiene standards

Housekeeping

Ed Fraser Memorial Hospital – Macclenny, FL

Feb 2016 – Sep 2018

• Sanitized patient rooms and followed infection control protocols

Environmental Services

GC Services – Jacksonville, FL

Mar 2011 – Feb 2013

• Cleaned multiple sites and managed cleaning schedules and inventory

HSW2

Northeast Florida State Hospital – Macclenny, FL

Sep 2009 – Feb 2011

• Provided direct care in mental health setting

• Ensured clean, safe environments for clients

Crew Member

Burger King – Jacksonville, FL

Nov 2010 – Feb 2013

• Prepared food, operated cash register, and maintained cleanliness

• Provided quality service in a fast-paced team environment

Crew Member

McDonald’s – Jacksonville, FL

Sep 2006 – Nov 2010

• Delivered fast and friendly customer service

• Operated kitchen and front-end tasks while ensuring cleanliness

Education

High School Diploma – Cosmetology Track

Baldwin Middle-Senior High School – Baldwin, FL

Aug 2005 – Aug 2009

Certifications & Licenses

• CNA – State Tested Nursing Assistant (2023–Present)

• CPR Certified

• First Aid Certified

Skills

Customer Service, Communication, Team Leadership, Caregiving, Home Health, Assisted Living, Dementia & Alzheimer’s Care, Medication Administration, Vital Signs Monitoring, Housekeeping, Environmental Services, Laundry & Sanitation, Computer Literacy, Warehouse Operations, Scheduling & Filing, HIPAA Compliance, Shift Supervision, Childcare

Hobbies

Meditation, supporting individuals in need, and spending quality time with my children and loved ones.

Contact this candidate