Service Representative Assistant Manager
Resume:
UT,*****
******************@*****.***
Izabell Gutierrez Career objective: A highly organized and dedicated professional seeking a responsible position at a reputable organization to enhance my knowledge, skills, and expertise.
EXPERIENCE
A Plus Garage Doors-Customer Service Representative April,2025-July,2025
●Reviving and processing 300+ calls weekly. Maintaining a 95.5% booking rate and a call average less than 5 minutes a call.
●Assist and support customers by addressing their inquiries, resolving issues, and ensuring a positive experience.
●Analyzing customers profiles to factor warranties and technicians guarantee.
●Distributing coupons and invoices through postal service.
Cafe Zupas-Prep cook,Shiftlead,Soup cook, Assistant Manager, Operating Partner: May,2019- April,2025
●Lead the kitchen team everyday to accomplish all checklists either on or ahead of schedule to ensure non chaotic shifts.
●Oversaw fellow team members working to accomplish quarterly goals.
●Always multitasking such as guiding the serving line while taking orders or cleaning.
●Constant Hiring, scheduling and training for multiple locations
●Creating and executing a game plan to achieve and maintain quarter goals such as increase revenue by 30-40% in Q1.
●Participating in weekly district meetings/team building.
●Weekly Commitments and goals hit by using the 4DX EX: Improve food cost from -1.0 to 0.0 by the end of the week How: coaching this person on touching every item when doing orders
Clearlink-Sales Representative August,2020- February 2021
●Resolving customer concerns effectively and expeditiously, answering approximately 200+ calls weekly.
●Utilized strong interpersonal and communications skills to serve customers.
●Identifying potential clients, generating leads, engaging with prospects, demonstrating products and features, negotiating and closing sales.
Additional Skills
●Trained in Sales Force, Service Titian and ADP
●Serve Safe Holder
●Natural team leader
EDUCATION
Cyprus High School:8625w 3000s, Magna, UT — High school diploma
●August 2016- March 2019
Tooele Applied Technology College: 88 S Tooele Blvd, Tooele, UT- CNA certificate training
●June 2018 - August 2018
REFERENCES
●Michele Brand (CNA Instructor) -435-***-****, ******@**********.***
●Rose Hannah (Former coworker) -801-***-****
●Cherry Martinez (Manager at Cafe Zupas) - 801-***-****
●Jonathan Stewart(District Manager at Cafe Zupas)- 385-***-****
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