It Operations Data Management

MULALO MAVHINA

IT Data Supply Chain

*********@*****.*** +277******** / +276******** Roodepoort Krugersdorp Delivery Manager and IT Professional with a background in IT operations, data management, and supply chain coordination. Proven ability to lead cross-functional teams, optimize process efficiency, and manage end-to- end project delivery. Skilled in data accuracy, customer satisfaction, warehouse management, and IT support. Adept at collaborating with multiple teams, ensuring on-time project execution, and implementing system improvements.

CORE COMPETENCIES

• Project & Delivery Management

• IT Operations & System Administration

• Data Management & Quality Assurance

• Warehouse & Inventory Management

• Order Fulfilment

• Team Leadership & Training

• Risk Management & Process Optimization

• Customer Satisfaction & Stakeholder Engagement

ACADEMIC BACKGROUND

2015 National Senior Certificate Milton Mpfumedzeni Secondary School 2017 – 2021 Diploma in Information Technology Vaal University of Technology 2021 – 2022 Systems Support Certificate On The Ball College WORK EXPERIENCE

July 2020 - Dec 2021 IT Operator Intern Sintrex Integration Services (Midrand)

• Assisted in network monitoring, troubleshooting, and system administration tasks.

• Gained exposure to a wide range of IT technologies and infrastructure management.

• Created technical reports and documentation for IT performance assessments. Jan 2022 – Mar 2022 IT Operator Sintrex Integration Services (Midrand)

• Monitored and managed network and IT infrastructure for enterprise clients.

• Provided first-line technical support, troubleshooting system errors and escalating critical issues.

• Conducted system health checks and performance reports for IT operations teams.

• Ensured SLA compliance through proactive issue resolution and infrastructure monitoring.

Mar 2022 – May 2023 Data Administrator GSM Systems (Krugersdorp)

• Ensured inventory data completeness, accuracy, and compliance with system requirements.

• Supervised a data capture and warehouse team, ensuring smooth logistics operations.

• Collaborated with developers to test and improve system functionalities.

• Managed customer requests, troubleshooting data-related issues and optimizing workflows.

June 2023 – Sep 2024 Data Quality Manager GSM Systems (Krugersdorp)

• Led a team responsible for data accuracy, cleansing, and enhancement in inventory systems.

• Developed and enforced data quality standards and procedures for operational efficiency.

• Provided training and onboarding for new system users, ensuring adherence to best practices.

• Managed warehouse operations, ensuring accurate inventory tracking and reporting.

• Delivered detailed performance reports, highlighting improvements and process gaps.

Oct 2024 – Mar 2025 Delivery Manager GSM Systems (Krugersdorp)

• Managed end-to-end project delivery for telecom and IT hardware processing.

• Oversaw order fulfilment, ensuring accurate picking, packing, and shipping of goods.

• Led cross-functional teams across warehousing, inventory, and technical production.

• Implemented process optimizations to improve efficiency and reduce costs.

• Monitored customer satisfaction metrics, resolving issues promptly to maintain service quality.

• Managed profit & loss (P&L) and budget control, optimizing operations for profitability.

REFERENCES

1. Maxwell Maleka (Skills Facilitator at Sintrex Integration Services) - 082-***-**** 2. Nardu Malherbe (Technical Manager at Sintrex Integrations Services) - 084-***-**** 3. Thandazile Mthiya (Data Administrator at GSM Systems) - 065-***-**** 4. Neil Scott (Operations Manager at GSM Systems) - 079-***-****

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