Customer Service Administrative Support

Destiny Craig

West Orange, NJ 848-***-**** ***********@*****.***

Professional Summary

Dedicated and adaptable professional with 5+ years of customer service and administrative experience in healthcare and education. Skilled in scheduling, communication, and clerical support with proven ability to handle sensitive information and maintain professionalism. Strong time-management skills and proficiency with remote tools, seeking a remote position where I can contribute organizational support, excellent client service, and reliability.

Core Skills

Customer Service & Client Support

Scheduling & Calendar Management

Remote Communication Tools (Zoom, Teams, Email)

Administrative & Clerical Support

Microsoft Office Suite / Google Workspace

Data Entry & Record Keeping

Problem Solving & Adaptability

Professional Experience

West Side High School — Newark, NJ

Principal’s Assistant / Clerk 3 2023 – Present

- Provide administrative and clerical support to the principal’s office, ensuring smooth daily operations.

- Manage scheduling, prepare documents, and handle correspondence.

- Assist students, staff, and visitors with inquiries in a professional and supportive manner.

- Maintain confidential records with accuracy and discretion.

Dr. James L. Kusnierz OBGYN — Irvington, NJ

Receptionist March 2018 – April 2019

- Greeted visitors and patients, ensuring a welcoming and professional environment.

- Managed multi-line phone system, scheduled appointments, and handled patient inquiries.

- Assisted with administrative tasks, including filing and updating patient records.

- Supported staff with clerical duties in a fast-paced healthcare setting.

Education

West Side Campus, Newark, NJ — High School Diploma (2017)

Ultimate Medical Academy — Medical Assistant Certification (2024)

Rutgers University — RU Ready For Work Program / Internship (2018)

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