Pharmacy Technician Customer Service

Kanissa Maharaj

Iselin, NJ *****

********@*****.*** 908-***-****

Professional Summary

Dedicated and versatile healthcare professional with over 10 years of experience across customer service, pharmacy operations, dispatch coordination, and administrative support. Holds an Associate’s Degree in Science and is a licensed Pharmacy Technician in New Jersey. Seeking an administrative role in the healthcare field where organizational skills, attention to detail, and patient-focused service can contribute to improved operations and care delivery.

Certifications & Licenses

• Registered Pharmacy Technician – State of New Jersey, License valid through August 2024

Education

Associate of Science (A.S.)

Middlesex College – Edison, NJ

Pharmacy Technician Certificate – Union County College, 2011

Professional Experience

Customer Advocate

Modivcare – Edison, NJ Jan 2022 – Present

• Provide support for non-emergency medical transportation services

• Assist clients with scheduling, service inquiries, and resolving complaints

• Ensure HIPAA compliance and maintain accurate records

Dispatcher Lead

Quality Security Services – Fords, NJ Aug 2018 – Jan 2022

• Supervised daily dispatch operations and managed shift schedules

• Trained new dispatchers and enforced procedural compliance

• Handled high call volumes and coordinated security personnel effectively

Pharmacy Technician

Rite Aid – Highland Park, NJ Sep 2016 – Apr 2018

• Performed prescription data entry and insurance verification

• Provided excellent customer service and medication guidance

• Assisted pharmacists in labeling, packaging, and inventory control

Tax Preparer / Receptionist

Prestige Tax Prep – Linden, NJ Jan 2016 – Apr 2017

• Handled front-desk operations, client scheduling, and filing

• Performed basic tax data entry and documentation review

Pharmacy Technician

Pharmscript – Somerset, NJ Jun 2016 – Aug 2016

• Supported long-term care pharmacy operations

• Prepared and organized medications for delivery

Additional Experience

Cashier / Sales Associate – Kmart 2011–2012

Cashier – Foodking 2008–2010

Medical Assistant – Neighborhood Health Center 2009–2010

Pharmacy Technician – Rita Pharmacy 2004–2006

Skills

• Medical Office Administration

• Electronic Health Records (EHR)

• Prescription Processing

• Patient Communication

• Dispatch Coordination

• Data Entry & Typing

• Insurance Verification

• HIPAA Compliance

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