Customer Service Assistant Manager
Resume:
Nicholas Formato
Columbia, MO *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Tier 3 Learning Trainer/ASM
Amazon STL8 - Saint Peters, MO
August 2019 to August 2023
Started as an AFE as a packer. Packed at a 300+ rate within first month. Became STL8's first Employee of the Month. Moved into an Ambassador role in September. Started as a PG in AFE2 in November. Have been in the PG role the majority of the time since. Helped to train other PG's before moving to day shift to cover my spot on FHN's. Promoted to a Tier 3 (Assistant Manager equivalent), in the Learning department, in control of all new hires as well as oversaw the entire Outbound area of our FC, which consisted of over 800 AA's and AM's. Tier 2 Tech Support
MBS Books - Columbia, MO
July 2013 to August 2016
My responsibilities included guiding our Tier 1 agents through any difficulties they may have had with customers or e Content issues. I was also in responsible for assisting in any troubleshooting of e Content on the following
websites:textbooks.com
misdirect.com
chegg.com
Handled customer issues ranging from ordering, shipments, online access, and customer complaints. I personally
was responsible for escalated negative customer issues, and was able to resolve issues with speed and satisfactory resolutions to all parties.
Retail Customer Service Associate
Big Lots - Columbia, MO
November 2010 to June 2013
Worked in a retail setting, stocking merchandise, setting up displays, and monitoring shrinkage. I was trained in cash handling services, and running the front end of the store as an acting assistant manager when needed.
Acquired great communication and customer service skills. Telesales Rep
Xentel
August 2006 to September 2010
My job entailed making cold calls to various individuals and companies, raising funds for various first responded
fundraising campaigns. Consistently led the office in funds raised. Education
Associate in Drafting and Design
ITT Technical Institute-Earth City - Earth City, MO 2006 to 2008
General
Pattonville High School
1997 to 2001
Skills
• Technical Support
• Leadership Roles
• Assistant Manager Experience
• Warehouse
• Retail management
Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
10+ Years of Customer Service Experience5+ Years Retail Experience 5+ Years Management Experience
70 WPM Typing
Fluent in Microsoft Windows and various computer programs Cash handling Experience
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