It Support Desktop

Narendra Rajput

Phone no: +91-769**-*****

E-mail ********@*****.***

LinkedIn- https://in.linkedin.com/in/narendra-rajput-73684010b To work in production industry particularly in IT Technical Area & attain position of expertise where I can share my knowledge and experience, understand and integrate various networking concepts to enhance my credibility and efficiency in various Software/Hardware. Adept, explore and adding more and more technical knowledge in the subject area.

Work Experience:

Tata consultancy Pvt.ltd Indore .

Present working .(IT Analysis C2)

Sunpharma Pharmaceutical Pvt. Ltd. (Associate Roll of Instrument Control Solution Pvt. Ltd.) Duration -11-Apr-2022 to 11-Apr2023 IT Executive

Acute Informatics Pvt. Ltd (Sunpharma)

Duration -03-Jan-2018 to 31 Mar-2022 Desktop Support L2

Adecco Pvt. Ltd (Lupin Pharma)

Duration -03-Mar-2017 to 20-Nov-2017 IT Support Eng.

Tikona Digital Network

Duration - 28 –Jan-2016 to 28-Feb-2017 Network Support L1 Roles Responsibility:

Major incidents manager, Incident queue management and support,BMC Remedy, Servicenow.

User ID Creation, Modification and deletion as per CS of MFG, QC LAB, Server systems.

Perform time synchronization activity for all types systems.

IT support DCS, SCADA, BMS, and Mecofar, system, MFG System HMI, IPC & server support.

IT Support hardware and preventive maintenance.

Backup Restoration & testing.

Manage balance, OCTA Blender HMI.

Active directory support & user ID creation.

Perform periodic review of MFG and QC lab system.

Vendor Management.

IT Inventory Management.

Application Support.

Audit Trail Management.

Manage incident case Request as per services label agreement in BMC remedy ITSM portal.

USER Management like empower, Zenon, track x track, Jackson, antras, leak tester, etc. Computer system Validation:

Manage & handle computer system & IT support Incident,Change control process

Support & Verification of various computer system & related document e.g. validation & qualification with respect of 21 CFR (Part 11 Compliance

Preparation of document according US FDA guideline

Preparation Risk assessment gap assessment. Of computer system as per requirement of IT compliance

IT Inventory, User Active list, logbook, preventive maintenance, date & time synchronization plan creation as per SOP.

Technical Skills:

Installation and Configuration of Microsoft Windows based operating system windows 11, Windows 10, Windows 7& XP, Windows Server 2012, OS Installation.

Hard Disk Partition/Formatting and Preparation, Installations of Drivers & Software installation and troubleshooting of all types desktop, laptop, PLC, HMI.

Network printer, Zebra printer, Printronix printer, dot-matrix managed.

Windows Recovery.

Antivirus MacAfee, Force Endpoint, DLP.

Camera Device Backup, Mobile mass 360 configure.

VPN, Fireball, proxy setting configure &Go to meeting management, Projector.

Local & domain Group Policy Administrator.

Outlook OST, PST & mail configure.

Networking Skills:

Punching LAN cable.

Knowledge switch &Router.

IP Address,subnet mask,Default getaway,DNS,Domain Controller,DHCP,FTP,TCIP,Telnet,Command Prompt . LANGUAGE EXPERTISE/SKILLS:

● Hindi

● English

CERTIFICATIONS:

Jetking Certified Hardware &Networking Professional Indore (JCHNP) - 2014. EDUCATION:

Bachelor of Commerce (B-Com), Computer Science, from Barkatullah University, Bhopal Affiliated from Harda degree college Harda

August 2013 - July 2022 CGPA- 6.1.

Senior Secondary School

2010 - MP Board Score: 58%

Higher Secondary. School

2008 - MP Board Score: 60%

HOBBIES:

● Travelling

● Cricket

● Playing Badminton

PERSONAL DETAILS:

Full Name : Mr. Narendra Rajput

Father’s Name : Mr. Shankar Singh

Location : Dewas, Madhya Pradesh

Marital Status : Married

Address : Goutam Nagar, Dewas (M.P.),

455001

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