Customer Service Mental Health
Resume:
Olivia Don
Customer Service Professional with * year experience solving health care issues and
maintaining a positive attitude. An outgoing individual who is constantly seeking for a challenge or to learn new skills.
Covington, GA 30014
******.*********@*****.***
Professional Summary
1. Interpersonal skills & commication
2. Complaint Resolution
3. Outbound and Inbound calls
Authorized to work in the US for any employer
Work Experience
Auto unit Associate
Alacrity Solutions-Conyers, GA
January 2024 to Present
1. Process payments for property share claims
2. Review claim for final approvals
3. Review remarks for each completed claim
Personal Assistant
ANTONIO'S AUTO SALES AND MECHANIC REPAIRS-Atlanta, GA May 2022 to Present
Customer support
Gather data from customers and capture the information into databases of the company Handle Inbound calls
Schedule appointment for pick and drop off customer Vehicle. Pick up custom part's
Call out to different Auto part store for parts
Take notes when customer brings in Vehicle
Credit card and or debt card transaction
Problem Solve(Temporary)
An Amazon Company-Union City, GA
March 2022 to Present
I received package with label with incorrect information. Problem- Solvers
Verify data by comparing it to source documents
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
Reprint label information
Follow all policies and procedures
CSR - Customer Service Representative
United Health Care staffing-Atlanta, GA
September 2020 to May 2022
A customer agent that answer inbound calls from Medicare & AARP members who need assistance with their plans. Assist cardholders with accounts queries, billing issues and payment arrangements. Strong communication skills, including the ability to navigate between screens while assisting customers. Problem-solver with claims
Entry level. I also gave co-pays and verified insurance plans and eligibility for members who request information. If members needed help with any assistance from the community I looked up free food pantries and community's. I contacted Doctors office for patients to schedule appointments. Maintains database by entering new and updated customer and account information. Change addresses and phone numbers or and added authorized representative to members account. I addressed and processed medical calls while strictly following all HIPAA compliance privacy and confidentiality standards. Delivery Driver
Metromax Express LLC / Amazon-Atlanta, GA
September 2020 to January 2021
Load packages on assignment truck for delivery and unload any leftover packages at the end of the day. Greet Customers If received packages by hand. Call customer care service and support as needed. Deliver on time or schedule packages. Safe driving. Education
12
Cornerstone Christian Academy - Townsend, GA
April 2002 to October 2004
Skills
• Customer service
• Communication skills
• Mobile devices
• Custodial experience
• Personal assistant experience
• Customer support
• Data entry
• English
• HIPAA
Certifications and Licenses
CPR Certification
September 2023 to September 2025
Driver's License
September 2018 to September 2025
Contact this candidate