It Support Software Development
Resume:
John Castillo
Aspiring IT Professional Soon-to-be Software Development Graduate Seeking Entry-Level Remote Opportunities
Jersey City, NJ 07304
*********@*******.***
Professional Summary
Ambitious IT professional nearing completion of a Bachelor’s degree in Software Development, with a strong foundation in programming, systems analysis, and software engineering. Eager to apply technical skills and academic knowledge in a dynamic, fast-paced tech environment. Passionate about continuous learning and growth, and actively seeking remote opportunities to contribute to innovative projects and collaborative technical teams.
Authorized to work in the US for any employer
Work Experience
Remote Help Desk Technician
CompuCom Systems, Inc.-Remote
June 2024 to July 2025
• Provided remote IT support for clients, resolving user issues related to Windows OS, Microsoft 365, printers, and VPN connections.
• Managed service tickets through ServiceNow, maintaining accurate records of issues and solutions.
• Guided users through troubleshooting steps via phone, email, and chat, ensuring high customer satisfaction.
• Escalated complex issues to Tier 2 technicians while continuing to monitor progress for timely resolution.
IT Support Intern
NPower-Jersey City, NJ
January 2023 to December 2023
• Completed NPower’s Tech Fundamentals program, focusing on IT support, networking, and cybersecurity basics.
• Provided technical assistance to staff, troubleshooting hardware and software issues.
• Assisted in setting up and configuring computer systems and networks.
• Collaborated with the IT team to ensure smooth daily operations and support. Delivery Driver
UberEATS-Jersey City, NJ
April 2019 to June 2023
As an Uber Eats driver, I delivered high-quality, on-time service to customers, ensuring their meals arrived safely and in excellent condition. I utilized my own vehicle and leveraged knowledge of local traffic patterns to optimize delivery routes, consistently meeting deadlines. My commitment to excellent customer service was reflected in my ability to navigate busy areas efficiently and handle customer inquiries or issues with professionalism. Through dedication and attention to detail, I built a solid reputation for reliability, ensuring repeat business and high customer satisfaction. Order Selector
Woolco Foods, Inc.-Jersey City, NJ
June 2017 to June 2022
As an Order Selector at Woolco Foods, I was integral to the efficient and accurate fulfillment of customer orders. With a keen eye for detail and exceptional organizational skills, I operated various machinery and equipment to pick and pack products in accordance with customer specifications. I worked closely with team members and supervisors to consistently meet daily quotas, ensuring a high standard of quality and adhering to safety protocols. My dedication to maintaining operational efficiency contributed to a streamlined workflow and a positive impact on overall warehouse performance. Production Specialist
HelloFresh-Newark, NJ
December 2019 to April 2022
As a Production Specialist, I was responsible for executing production tasks, collaborating with team members, monitoring equipment, conducting quality checks, following SOPs and safety protocols, assisting in inventory management, resolving technical issues, and participating in continuous improvement initiatives. This experience has helped me develop strong attention to detail, problem- solving skills, and the ability to thrive in a dynamic production setting. Assembly Line Specialist
Blue Apron-Jersey City, NJ
March 2014 to May 2017
Skilled assembly line specialist with expertise in streamlining production processes. Proficient in assembly, quality control, and ensuring efficient workflow. Collaborates with the team to troubleshoot and resolve issues, contributing to a smooth operation. Identifies opportunities for process improvement and efficiency enhancement. Adheres to safety protocols and maintains focus on meeting production targets. Ensures product quality and timely delivery within a fast-paced manufacturing environment. Customer Service Associate
Walmart-Bayonne, NJ
June 2013 to January 2014
As a Customer Service Associate at Walmart, I played a crucial role in providing exceptional service to customers. I operated cash registers, processed transactions accurately, and addressed inquiries to ensure a positive shopping experience. My responsibilities also included restocking shelves, maintaining a clean and organized store environment, and assisting customers with product location and selection. Dishwasher/Prep Cook
MAE Restaurant-Jersey City, NJ
May 2011 to February 2012
Experienced in dishwashing and prep cooking. Ensures kitchen cleanliness by washing dishes, utensils, and equipment. Assists with food preparation and collaborates with kitchen staff. Adheres to food safety standards and maintains cleanliness in both dishwashing and prep areas. Education
Bachelor's degree in Information Technology
Strayer University-New Jersey-Piscataway, NJ
October 2023 to Present
Online course in Computer Programming Design
Strayer University-New Jersey-Piscataway, NJ
April 2025 to June 2025
Strayer University — Completed via uCertify
Completed: June 2025
Gained foundational and intermediate-level skills in software development, with a focus on designing, writing, testing, and debugging structured programs. Coursework covered object-oriented programming, logic and flow control, user input validation, and real-world application development. Key areas included:
• Problem-solving using structured and object-oriented programming concepts
• Writing efficient code in languages such as Python, Java, or C++
• Understanding program flow, algorithms, loops, functions, and arrays
• Hands-on experience developing and testing software through uCertify labs and projects This certificate reflects a solid understanding of core programming principles and readiness for entry- level roles in software development, IT support, or technical troubleshooting. High school diploma or GED
Hudson County Schools of Technology-Jersey City, NJ March 2011 to April 2011
Hudson County Schools of Technology – Night School GED Program Completed: April, 2011
Earned GED after successfully completing an accelerated night school program focused on core academic subjects including math, science, reading, writing, and social studies. Demonstrated strong self-discipline and determination by studying independently and passing all required exams within one month. This accomplishment reflects the ability to set goals, manage time effectively, and quickly absorb and apply new information—skills that translate directly to a professional work environment. Skills
• Warehouse Experience
• Machining
• Retail Sales (10+ years)
• Receiving (10+ years)
• Microsoft Office
• Hi-Lo
• Order Puller
• Shipping
• Microsoft Word
• Data entry (3 years)
• Unloading
• Customer Service (10+ years)
• Maintenance (8 years)
• Order Picking
• General Labor
• Pallet Jack
• Order Selector
• Picking Packing
• Shipping Receiving
• Warehouse Management
• Heavy Lifting
• Pricing
• Materials Handling
• English
• Picker Packer
• Merchandising
• Delivery driver experience
• Quality Assurance
• Inventory Control
• Warehouse Associate
• Driving
• Selector
• Retail (10+ years)
• Quality Control
• Manufacturing
• Quality Inspection
• Produce Experience
• Forklift
• Computer Networking
• Warehouse Distribution Experience
• RF Scanner
• Kitchen Experience
• Picking
• Load & Unload
• Warehouse Supervisor Experience
• Loading
• Order Picker
• Restaurant experience
• Purchasing
• Supervising experience
• Packaging (10+ years)
Languages
• Spanish - Expert
• English - Expert
Links
http://www.linkedin.com/in/j-castillo513
Certifications and Licenses
Computer Programming Design
June 2025 to Present
uCertify — June, 2025
• Completed a focused program covering the fundamentals of software development, programming logic, and application design.
• Gained hands-on experience with key languages and tools such as Python, Java, HTML/CSS, and basic SQL.
• Developed and debugged programs using structured programming principles.
• Learned how to analyze user requirements, design algorithms, and create functional applications.
• Built projects demonstrating problem-solving, critical thinking, and attention to detail in code. OSHA 30
February 2021 to Present
General Industry Safety and Health
OSHA 10
December 2017 to Present
General Industry Safety and Health
CompTIA A+
March 2024 to March 2027
Forklift Certification
Additional Information
• Technical Skills: Proficient in programming languages such as Python, Java, and C#. Experienced with database management (SQL) and web development (HTML, CSS, JavaScript). Familiar with software development methodologies including Agile and Scrum.
• Certifications: CompTIA A+ Certified, Forklift Certification, OSHA 10 Certified.
• Languages: Full Professional Proficiency in Spanish.
• Projects: Developed a fully functional e-commerce website as part of a capstone project. Created a mobile app for task management, enhancing user productivity.
• Professional Affiliations: Member of the Association for Computing Machinery (ACM) and CompTIA.
• Volunteer Work: Volunteered as an IT support assistant at a local non-profit organization, providing technical support and training to staff and volunteers.
• Soft Skills: Strong problem-solving abilities, excellent communication skills, adaptability, and a team player.
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