Records Management Customer Service
Resume:
CURRICULUM VITAE
Highly focused and meticulous Records Management Specialist with an exceptional record of customer satisfaction. Adept at working well independently with little or no supervision or as part of a records management team. Able to complete multiple high-volume tasks with complete professionalism and accuracy.
First name : Victoria
Surname : Eliakim
Date of birth : 04
th
November 1989
Place of birth : Sumbawanga
Sex : Female
Marital status : Single
Religion : Christian
Nationality : Tanzanian
Language : Swahili and English
Address : P.O. BOX 1462 Mwanza-Tanzania.
Mobile number: +255-***-***-***
Email address: ***************@*****.***
YEAR COLLEGE/INSTITUTION AWARD
2012-2014 Tanzania Public Service College – D’Salaam Ordinary Diploma in Records Management.
2010 Tanzania Public Service College – D’Salaam Basic Technician Certificate in Records Management.
2009 Msimbazi Centre College Certificate of Computer Course 2005-2008 Kent Secondary School Certificate of Secondary Education
Professional Summary
Personal Details
Contacts Address
Education Background
2
A self motivated competent, hardworking professional able to work under any pressure and dynamic.
January 2018-To date Voluntary Service at National Institute for Medical Research
(NIMR), Mwanza Centre
Position: Registry Assistant
Duties:
Assist in preparing of receipt for different purpose during to sort and filling.
Arranging files
Receiving incoming mails from different places
Recording and registered mails
Sending incoming mails for preview
Updating and modifying records
To minute and to transfer files to an action officer
Dispatching outgoing mails.
Filing
To perform any other duties assigned by my Superior April, 2015-March, 2016 National Identification Authority (NIDA) Position: DATA ENTRY CLERK
Duties Data Entry,
Customer Care Service,
Biometric and registration of Citizens and Non-Tanzanian Citizens Computer application :
Web Tools :
Ms Office
Ms Excel
Good Knowledge in Internet Concepts.
Personal Profile
Working Experience
3
2014-2015 ISON BPO Tanzania Ltd
Position: Customer Care
Duties:
Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies June 2012-July 2013 Field work at National Electoral Commission Position: Record Management Officer
Duties:
Data entry
Letter filling in the file and give folio number.
Dealing with incoming mail and outgoing mail and also to bring file to action officer. Nov 2011-Jan 2012 Field work, Ministry of Food Record Management Officer and Agriculture
Duties
Assist in preparing of receipt for different purpose during to sort and filling.
To arrange files
Receiving incoming mails from different place
Recording and registered mails
Sending incoming mails for preview
Filing
Transferring file to action officers
Dispatching outgoing mails.
4
1. Joel Bigesso Kamonjo,
Senior Administrative Officer,
National Institute for Medical Research,
P.O. Box 1462,
Mwanza.
Email: ********@*******.***
Mobile No: +255-***-***-***
2. Omary Mpangi
District Registration Officer (DRO)
National Identification Authority (NIDA)
P.O. Box 12324
Dar es Salaam
Email: ********@*****.***
Mobile No: +255-***-***-***
3. Steven Msafiri Mkwama
Records Management Officer
National Electoral Commission
P.O. Box 10923
Dar es Salaam
Mobile No: +255-***-***-***
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