Customer Service High-Volume
Resume:
************@*****.***
Evy De La Rosa
Energetic and responsible hospitality professional with hands-on experience in bartending and beauty services. Eager to engage with customers, upsell products, and maintain a polished appearance in fast-paced environments. Strong background in customer service, cash handling, and creating memorable client experiences. Skilled in multitasking, self-promotion, and working in high-volume nightlife settings.Bubbly personality. SKILLS
● Bottle presentation & VIP service
● POS & cash handling
● High-volume service
● Customer retention & upselling
● Appearance & grooming standards
● Teamwork & communication
EXPERIENCE
Lash Technician & Beauty Entrepreneur — self employed FEB 2021 - PRESENT
● Built a loyal clientele through social media marketing and in-person networking.
● Provided personalized beauty services in a calming, luxury-like setting.
● Managed booking, payments, and customer experience.
● Maintained a polished appearance and professional demeanor to build trust and brand presence.
● Leveraged upselling techniques to boost product sales (aftercare kits, lash serums).
Views Music Bar — bartender
MAY 2023 - JANUARY 2024
● Mixed and served cocktails in a fast-paced nightclub/bar environment.
● Memorized extensive drink menus and provided personalized drink recommendations.
● Managed tabs, processed payments, and handled cash accurately.
● Supported waitstaff and bottle girls by preparing high-volume drink orders quickly.
● Maintained bar cleanliness and ensured compliance with alcohol safety protocols.
EDUCATION
PACIFIC BARTENDING SCHOOL, Torrance — bartending certificate
● Completed hands-on training in classic and modern cocktails, speed bartending, bar setup/breakdown, customer interaction, and responsible alcohol service.
● Gained knowledge in mixology, garnishing, pour techniques, and high-volume efficiency.
● Certified in handling alcohol safely in compliance with state laws and venue protocols.
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