Customer Service A P

D. ARUNKUMAR DHARMARAJ

PROCESS EXPERT – OTCS / Customer Service / SCM

Email: ID: *************@*****.***

Experience: 12 Years

Contact: No: 638-***-****

OBJECTIVE:

Technically accomplished professional with Knowledge in Production, Quality & Logistics. Skills in leading & motivated teams towards achieving organizational goals. Have in-depth knowledge in the respective department.

STRENGTHS:

•Hard work with self confidence

•Interest and willingness to learn new skilled process.

•Played a team player to support the process.

•Have good skills in handling the escalations&queries.

•Have ability and experience to handle team in terms of process for producing efficient output.

EXPERIENCE SUMMARY:

Designation : Process Analyst - Customer experiences / OTCS/SCM

Current Company : Maersk Global Service Centre

Tenure : 25th March 2013 to till date

COMPANY PROFILE:

A.P. Moller–Maersk Group A.P. Moller–Maersk A/S also known as Maersk, is a Danish business conglomerate with activities in the transport and logistics and energy sectors. Dampskibsselskabet Svendborg was founded in Svendborg in April 1904 by captain Maersk Moller (1836–1927) and his son Arnold Peter (A. P.) Moller (1876–1965). A.P. Moller had four children, all by his first wife Chastine Estelle Roberta Mc-Kinney. Their second child was (Arnold) Maersk Mc-Kinney Moller (1913–2012), who became a partner in 1939 and head of the firm upon his father's death. In 1993, he was succeeded as CEO by Jess Soderberg. He continued as chairman until December 2003, at which point he was 90 years of age and Michael Pram Rasmussen took over. Maersk Mc-Kinney Moller was until his death one of the "managing owners" of the company and was chairman of Odense Steel Shipyard until 2 May 2006.[5]Maersk has been the largest container ship and supply vessel operator in the world since 1996.The company is based in Copenhagen, Denmark with subsidiaries and offices across 130 countries and around 88,000 employees.

ROLES&RESPONSIBILITIES IN CUSTOMER SERVICE / OTCS :

•Responsible for Operational support in all aspects of Export and Import documentation activities.

•Preparing the management Daily and Weekly reports on volumes to analyse the trend and changes in volumes to have the better impact.

•Handling calls with Agency (Weekly& Monthly basis)

•Invoice Processing&Quality checking of processed invoices.

•Process Analysis – Analyse the process to understand. Innovate and implement better ways to achieve error free processing.

•Provide presentable communications with customers and provide them desired level of service in answering their queries.

•Communicate status, delays to appropriate parties.

•Giving training for the new Joiners on the Teamwork activities.

• Productivity Achieved continuously.

• Accuracy & timeliness More than expectations.

• Appreciation from clusters.

• Followed the proper procedure not deviating the process.

• Learned ML NAM process.

• Lots of key resources gained.

• Given the 65% productivity in learning curve.

• Moved & taken initiative with FMC process End to End. Handling issue etc.

• Training to New colleagues, assisting their issue when they lacked, till now assisting our colleague with FMC, As well as Quote requests.

•Worked in NAM Booking process / and followed SOP for Key client to improve the business strategy.

•Handling Generic Mailbox&Exceptional queries through email

•Process Analysis – Analyse the process to understand. Innovate and implement better ways to achieve error free processing.

•Delegation and Knowledge sharing – Educate the team members more about work and ways to achieve perfection and delegate responsibilities to improve their standards of work.

•Provide presentable communications with customers and provide them desired level of service in answering their queries.

•Communicate status, delays to appropriate parties.

•Currently handling 5 clients individually to make the KPI and accuracy on time.

•MAD ENGINE, LOWES,MEXICHEM,YAZAKI,CENTRIC BRANDS these are US clients working with to maintain the business.

•we are using the MODS, SCP, SFDC application to fetch the information of the customer to aligned.

PERSONAL DETAILS:

Name : D. ARUN KUMAR

Father Name : C.DHARMARAJ

Date of Birth : 06-10-1990

Marital Status. : Married

Residential Address : Chennai.

DECLARATION:

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Place: Chennai NAME: D. ARUN KUMAR

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