Sap Basis Service Delivery
Resume:
Bachelor Of Engineering:
Information Technology
Mumbai University
Mumbai, India
**************@*****.***
Collierville, TN 38017
Skills
• SAP Basis Administration
• SAP NetWeaver
• SAP Solution Manager (SolMan)
• SAP Focused Run
• SAP Activate
• SAP S/4HANA
• SAP Security
• Service Delivery Management
• Team Management
• Customer Engagement
• Stakeholder Management
• Billing and Invoicing
Database Management (Oracle,
HANA, MaxDB)
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• Budgeting
• OS (AIX, Linux, Windows)
Education
Certifications
• ITIL V4
• SAP Activate
• SAP workloads on Azure
SAP S/4 HANA Conversion and
SAP System Upgrade
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• SAP Solman 7.1
SAP S/4 HANA System
Administration
•
• Solution Architect - SAP BTP
Experienced SAP Basis Consultant with 15+ years of experience, including five years in leadership roles focused on service delivery and technical application management. Skilled in optimizing SAP security, standardizing HANA databases, and improving service quality. Proven ability to collaborate with cross-functional teams to align IT initiatives with business goals, and drive operational success. Saint-Gobain International IT Delivery Centre - Service Delivery Manager/Technical Application Manager
Mumbai, India
03/2017 - 04/2024
Atos IT Solutions And Services Limited - SAP Consultant Mumbai, India
12/2012 - 03/2017
Siemens/ Atos IT Solutions And Services Limited - SAP Basis Onsite Support And Implementation
United Kingdom
01/2011 - 11/2012
Amruta Shah
Summary
Work Experience
Managed offshore service delivery and technical application teams, enhancing SAP security implementation, and standardizing HANA databases.
•
Streamlined SAP application security in Focused Run and Solution Manager systems, leading to operational excellence and quality service provision.
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Supported business activity by leveraging SAP, database, and infrastructure knowledge to challenge suppliers, and to enhance delivery quality.
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Ensured compliance with service contracts, achieving continuous improvement in service quality, processes, and governance.
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Managed offshore team in incident and change request handling across multiple locations.
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Scheduled and forecasted basis activities, including system refreshes and client copies.
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Installed SAP NetWeaver systems on Linux platforms; performed OS migrations and SAP upgrades.
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Implemented SAP Solution Manager 7.1, security patches, and SSFS implementations.
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Supported Oracle upgrades, spool configuration, disaster recovery drills, and tablespace reorganization.
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• Coordinated change requests and service delivery for SAP systems.
• Ensured compliance with Sarbanes Oxley, ISRA, and internal audit requirements.
• Implemented SAP Solution Manager 7.0 and managed system re-engineering SIEMENS Informations Systems Limited - SAP Basis System Engineer Mumbai, India
08/2008 - 01/2011
English, Marathi, Hindi, Gujarati
processes.
• Delivered efficient incident management and support processes.
• Monitored and optimized SAP system performance and database operations.
• Conducted workload analysis, user monitoring, and load balancing. Resolved SAP application performance issues using standard SAP troubleshooting.
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• Managed database backups and coordinated server connectivity solutions. Languages
Awards
• Awarded by SIEMENS for excellent performance in support.
• Awarded by Atos for exceptional support for Xerox project.
• Awarded by Saint-Gobain for outstanding performance.
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