Customer Service Field
Resume:
Mariano Burcena III
Kurtistown, HI *****
*********@*****.***
.
Field Service Technician
Vivint Smart Home, Inc., Hilo
July 2011 – August 2025
Sales, install, service, and troubleshoot of home security system panels, door/window sensors, motion detectors, camera systems, glass break detectors, CO detectors, network modems, doorbell cameras, and smoke/heat detectors
Explain system capabilities and operation to customers
Assist in promotion and sale of additional equipment/services
Complete work/service orders and customer contracts
Customer Service - Interact and communicate effectively with customers
Manage inventory and assets.
Security System Technician
Integrated Security Solutions, Inc., Kalispell, MT
June 2007 - July 2011
Intrusion Detection Systems
Electronic Security Systems
Install, Repair, & Maintain CCTV
Termination of fiber, coax, CAT5, CAT6, multi-mode, and single-mode
Fiber splicing and pulling cable
Design and Set-Up of equipment racks
Programming of access control and integration
Submission of Quality Assurance/Quality Control reports required by Bureau of Reclamation/Government.
Graduate - Diploma
Pahoa High School, Pahoa, HI
Electrician Course
Leeward Community College
State of Hawaii Licensed Journey-Worker Specialty Electrician
Available Upon Request
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Skills
Customer Service / Communication
Sensors
Fabrication
Troubleshooting
CCTV / Security Systems
Technical
Time Management
Problem Solving
Installation and repair specialist
Safety Management
Detailed Oriented
Equipment Installation / Repair
Control systems
Low-voltage Systems
Electrical Installation / Troubleshooting
Equipment Troubleshooting
Welding / Soldering
Hand and power tools
National Electrical Code knowledge
Strong mechanical aptitude
Mechanical concepts knowledge
Work History
Education
Certifications
References
Contact this candidate