Customer Service Quality Assurance

Angelika Elvin

Buyer – Customer Service

Rancho Cucamonga, California, 91701

Cell 909-***-****

*************@***.***

LinkedIn - www.linkedin.com/in/angelika-elvin-bb8553338

APPLYING FOR: Buyer, Procurement & Customer Service Positions

WORK EXPERIENCE

Buyer May 2003 – March 2025 Gilead Sciences, Inc.

Gilead Sciences, Inc. is a biopharmaceutical company that manufactures lifesaving drugs. Responsibilities included placing orders, expediting orders, managing open order reports, returns, managing standing orders, price negotiations, quotes and inventory control. Supporting the Finance Department, the Warehouse Team and the Quality Assurance Department.

Placed and managed orders to ensure timely procurement of materials and supplies, maintaining continuity of operations.

Expedited orders and actively tracked open order reports to ensure on-time delivery and efficient inventory management.

Handled returns and managed standing orders, addressing discrepancies and coordinating with suppliers for timely resolutions.

Negotiated pricing with over 200 suppliers and obtained competitive quotes to ensure cost-effective procurement.

Monitored inventory levels, optimizing stock control to reduce excess inventory and maintain operational efficiency.

Worked closely with the Finance Department to reconcile purchase orders, vendor invoices, and payment processing.

Collaborated with the Warehouse Team and Quality Assurance Department to ensure compliance with the pharmaceutical standards and accurate material handling.

Managed a few Bills of Materials (BOM), ensuring accurate tracking and updates of materials required for production processes.

Tracked shipments, coordinating with the logistics teams to ensure timely deliveries and resolve any shipping issues.

Utilized SAP, Oracle, and JD Edwards systems to place orders, to manage inventory, and track the procurement process efficiently.

Provided effective business advice and operational support to end-users across all departments to optimize workflow and procurement strategies.

Maintained professional knowledge of pharmaceutical industry procedures and compliance requirements to ensure regulatory adherence in all operations.

Buyer February 1988 - April 2003 Marshall Industries

Marshall Industries was an electronic distributor. They were the largest distributor of industrial electronic components, semiconductors and production supplies. They distributed over 250,000 different products manufactured by over 5,000 suppliers. Customers included a wide range of original equipment manufacturers, contract manufacturers and value-added resellers. My responsibilities included price negotiations, supplier returns, stock rotations, obtaining quotes, warehouse discrepancies, inventory control, processing new part numbers and placing orders. In 1999, Marshall Industries was acquired by Avnet.

Negotiated pricing with suppliers, ensuring competitive rates and favorable terms for the company.

Managed supplier returns and stock rotations to optimize inventory and maintain product availability.

Obtained and reviewed quotes from vendors to ensure cost-effective procurement of electronic components.

Addressed and resolved warehouse discrepancies, working closely with the warehouse team to ensure accuracy in inventory.

Oversaw inventory control, ensuring stock levels were maintained according to demand and minimizing excess inventory.

Loaded part numbers into the company’s system, ensuring accuracy and efficiency in product tracking and order processing.

Placed orders for materials, ensuring timely procurement and efficient supply chain management.

Contributed to the integration of Marshall Industries into Avnet in 1999, and later, the acquisition by Stanley Works Tool Company in 2002, ensuring smooth transitions and continued operational efficiency during mergers.

EDUCATION:

Sierra Vista High School - Baldwin Park, CA

Graduated with 3.6 GPA in June, 1986

SKILLS & QUALIFICATIONS

Strong problem-solving skills

Self-confident, good communication skills

Member of Toastmasters

Highly motivated with strong work ethic

Well-developed team player abilities

Able to prioritize tasks, work independently and meet deadlines

Computer Skills: Microsoft Windows, Word, Excel, PowerPoint, JD Edwards and Oracle ERP System

SPECIAL INTERESTS & ACTIVITIES

Community Service - Sowing Seeds For Life (food pantry) - Since 2012

Foreign Language: Hungarian

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