Case Manager Data Analyst

Christina Coaker 917-***-**** ********@*****.***

As a dedicated Case Manager and Housing Field Representative at the New Jersey Department of Community Affairs, I specialize in managing tenant information and ensuring access to housing programs, with a focus on case management in Essex County. With over two decades of experience as a data analyst and in operations, I have honed skills that have fostered significant professional growth. This background enables me to thrive as a case manager, where my ability to analyze data, identify trends, and streamline processes for efficiency is essential. My experience also includes identifying eligible candidates for economic assistance and refining program operations, which directly contributes to the improvement of community living standards and sustainable growth. Through these roles, I continue to be driven by a strong passion for serving my community and making a meaningful impact.

Field Representative Housing Case Manager

New Jersey Department of Community Affairs October 2023 - Current Co-Founder and Executive Board Member

Business Development Operations and Project Management Customer Acquisition Search Engine Optimization

Revenue Generation Advanced Microsoft Office and Google Suite CRM and Office Management Software Video / Conferencing; Zoom, Teams, Google Meet, Slack, Webex

Growth planning Account management

Marketing Customer relations

Trend monitoring

Manage an average of 25 families / cases per month, collecting updated information needed in accordance with state and federal guidelines for affordable housing. Assess and identify eligible candidates for referral to employers participating in Federal and State housing programs, facilitating timely housing placements. Collect, analyze, and monitor program-related data to track progress toward established goals. Review applicant data in accordance with established guidelines to determine eligibility for economic assistance.

Collaborate with case managers to ensure the smooth and effective implementation of housing program initiatives.

Coordinate appointments with applicants to provide information, clarify the benefits application process, and address any questions or concerns.

Maintain regular communication with landlords and public officials to ensure housing placements are executed efficiently and in compliance with program standards. Skills

Work History

Blissfully Organix, LLC ( Online Store), South

Orange, New Jersey

July 2018 - October 2023

Lead Coordinator, Sales & Strategic Operations

New Jersey School Boards Association April 2023 - October 2023 Accommodation Coordinator

Rutgers, The State University Of New Jersey November 2022 - April 2023 Licensed Real Estate Agent

Douglas Elliman, New York, New York October 2011 - March 2020 Chief of Staff to the Warden

Served as Executive Manager overseeing the acquisition of funding, successfully securing 60% of the required capital during the Seed to Series A funding stage. Established the organizational mission statement through extensive collaboration and review. Aligned with the technology and development teams to refine the brand mission, and contribute to product and online store development.

Negotiated terms for business acquisitions, expanding the business base and solidifying market presence.

Identified business development challenges and customer concerns, proactively resolving issues to enhance operations.

Directed market expansions, driving the business forward and meeting evolving customer needs. Conducted market research to determine optimal pricing strategies and capitalize on emerging opportunities.

Strategically gathered and organized critical materials to streamline operations and enhance overall efficiency.

Optimized office operations by automating client correspondence, record tracking, and data communications, driving significant productivity improvements. Implemented advanced project management methodologies to overcome challenges, driving operational excellence and maximizing team performance. Developed and executed high-impact promotional strategies to elevate brand awareness and surpass sales objectives.

Consistently achieved sales targets by cultivating strong customer relationships and delivering superior service.

Exceeded monthly sales goals through the deployment of innovative, results-driven sales strategies. Established priorities and proactively resolved workflow challenges to maintain strong rapport and support with students.

Strategically gathered and organized materials to support upcoming exams, ensuring strict adherence to department timelines and deadlines.

Managed complex data, generated detailed reports, and produced tracking documents within the university's proprietary database, ensuring accuracy and efficiency. Actively participated in workshops and in-service meetings, fostering continuous personal growth and advancing professional development.

Develop homeowner programs that generate 5% increase in sales. Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Create and implement marketing plans to drive sales. Research and retain exclusives on properties for upcoming sales. Advertise client properties through websites, social media, and real estate guides. Represent buyers and sellers of developed and undeveloped properties. New York City Department Of Corrections,

Brooklyn, New York

December 2016 - September 2019

Administrative Supervisor

LinkedIn Corporation, New York, New York July 2013 - November 2015 Bachelor of Science in Criminal Justice May 2021

John Jay College of Criminal Justice of The City University of New York, New York, NY Associate of Arts in Liberal Arts And General Studies May 2009 City College of New York of The City University of New York, The, New York, NY Serve as a member on the following Executive Boards: Blissfully Organix, LLC, Lotus Management, LLC, Rails to Trails, Jersey City Lesbian Gay and Lesbian Outreach, ASPCA Executive administrative and operations support for Warden's assigned post. Preserved inmates' legal rights through training and interventions with correctional officers. Conducted internal investigations and filed reports while meeting all submission requirements on time.

Inspected housing and common use facilities for safety, cleanliness, and security in order to generate daily summaries of my inspection.

Reviewed all logbooks and discharges to ensure

paperwork and all discharges have accuracy.

Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and cell assessments.

Supervised inmate work crews completing maintenance, construction, and operations. Monitored radio transmissions between staff to respond immediately to directions and emergencies. Executive administrative and operations support for Warden's assigned post.

.Maintained CRM database with customer updates and report generation Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives. Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Certified Electronic Notary Public Signing Agent in New Jersey New York State Licensed Real Estate Sales Agent

Education

Certifications

Affiliations

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