Social Media Support Specialist

Zeynep Tekin 053*-***-**-** *******.*****@*****.***

KADIKÖY / İSTANBUL - TÜRKİYE

Professional Experience

Head of Support – İdeal Corporate Services (İdealkoç) March 2017 – September 2023

• Responded to customer inquiries professionally via email and phone.

• Optimized website content through comprehensive SEO practices, improving search engine rankings.

• Managed and created multimedia content for social media campaigns, enhancing brand engagement.

• Conducted lead generation and market analysis to identify business opportunities.

• Ensured accurate billing, processed customer payments, and addressed client concerns promptly.

• Collaborated across teams to resolve issues and improve customer satisfaction. Customer Support Specialist – MYMG (Alibaba.com) September 2011 – April 2016

• Provided pre-sales and post-sales support to Alibaba.com members through training, live chat, phone, and email.

• Assisted customers with account management, ensuring customer satisfaction and retention.

• Resolved customer issues, achieving a decrease in complaints and an increase in customer satisfaction.

• Managed customer interactions and transactions using CRM tools. Corporate Reputation Manager – The Uniclub (Coca-Cola) March 2007 – May 2008

• Monitored online media for Coca-Cola-related news and comments, providing detailed reports.

• Engaged in social media interactions to manage brand reputation.

• Created new online topics and discussions related to Coca-Cola, increasing brand awareness and website traffic.

Internet Sales Coordinator – Gecem Çamaşırları April 2006 – July 2006

• Identified and qualified potential customers through market research.

• Communicated with international clients through mail and phone calls.

• Managed the sample sending process, ensuring timely delivery and accurate tracking. Content Coordinator – İdeal Bilişim Teknolojileri (idealpazar) July 2002 – December 2005

• Developed SEO-optimized content for product pages and website information.

• Promoted the website and analyzed visitor data and sales rates.

• Managed order fulfillment, invoicing, and graphic/web design tasks.

• Data entry of e-commerce product contents.

Education

Bilgi University – International Relations (English) 1996 - 2000 Kadıköy Anatolian High School 1992 - 1995

Skills

• Technical Skills: Advanced in Word, Excel, PowerPoint, Outlook; Intermediate in SEO, Photoshop, Canva;

Basic in Adobe Premiere, After Effects.

• Language Skills: Advanced in English, Basic in German

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