It Support Information Technology

Md Foysal

Gastonia, Nc ***** •

213-***-**** • *************@*****.*** • www.linkedin.com/in/md-foysal-43970913a SUMMARY

To build my career in the Information Technology Sector with a professional approach, career enhancement, communication skills and educational experience, I have a desire to work sincerely, and meaningfully through consistency, discipline, and hard work. SKILLS

Technical Skills:

Android App Development (Java)

Programming and problem-solving Skills (Languages: Java, Python, C, C++, PHP)

Web Designing (HTML & CSS)

Worked with Reporting Tools: Acrobat PDF, also for Project and System Spec/Design with Microsoft PowerPoint.

Skill in Hardware maintenance and troubleshooting. Programming Languages: Java, C++, C, PHP, HTML, CSS. Python. Leadership Skills: Capable of developing websites.

Application Program (MS Word, MS Excel, MS Access, MS PowerPoint).

Ability to work independently as well as a team.

Ability to deliver under stressful conditions.

Languages: English, Bangle.

WORK EXPERIENCE

IT Support specialist July 2024- Running

Rashid Fish Fry Inc, Dallas, NC 28034

● Lead IT support function, evaluate and recommend new IT technology products and solutions that will help internal clients increase efficiency, scalability, productivity and enhance security.

● Design and Implementation of cloud and on-premises solutions with other members of the Proactive Team

● Provided Level 1 & 2 support for users, resolving technical issues related to hardware, software, and networking.

● Installed, configured, and maintained workstations, printers, and mobile devices.

● Managed user accounts in Active Directory and Microsoft 365, ensuring proper access control.

● Diagnosed and fixed network connectivity issues (Wi-Fi, VPN, DNS).

● Maintained IT security by applying patches, monitoring antivirus systems, and ensuring data backups.

● Documented technical issues and solutions, improving the internal knowledge base. Junior Android Development September2018-November2021 Optima Solutions, Dhaka, Bangladesh, 1212

● Lead high-level client project review meetings, gather technical requirements for new projects, and provide technical advice based on industry best practices.

● To convert project requirements into usable software, I worked with cross-functional teams that included designers, product managers, and other engineers.

● completed ten projects for clients. created an ERP online using PHP. Additionally, use Java and ux/xml designer to develop Android applications.

● Redesigned a legacy application using Angular and Express.js, enhancing user interface responsiveness and reducing page load times by 35%, leading to a 15% increase in user retention.

● Conducted workshops on LLM integration, resulting in a 50% increase in new AI project requests.

● 40% less time was spent on UI development when AngularJS was used in two projects to create UI/UX for a kiosk and a machine learning model training interface.

● Created and maintained technical documentation, including architecture diagrams, API documentation, and system documentation.

● In order to increase feature adoption by 40% and empower stakeholders to make data-driven decisions, I worked with product managers to incorporate real-time data analytics functionalities.

● Code splitting and lazy loading were used to optimize performance in the development of a responsive online application using React and Redux. This resulted in a 60% improvement in page load times and a 25% increase in mobile user retention.

● React replaced the outdated jQuery codebase, which led to a 40% decrease in bundle size and a 35% increase in application performance in all browsers. CERTIFICATION

BITM (BASIS Institute of Technology & Management). (November 2017) Android App Development training

EDUCATION

Masters of Science in Computer Science (September 2024) Westcliff University, Irvine, CA 92614

Bachelor of Computer Science (August 2019)

Manarat International University, Dhaka, Bangladesh

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