Customer Service Security Officer

Arlington, TX ***** 817-***-**** ***********@*****.*** linkedIn.com/in/angela-holland-3156501a9

Professional experienced in multiple industries and environments. Responsibilities included overseeing team members to go over post orders, safety and risk management, and implementing security plans. Knowledgeable with behavior markers and signs of suspicious activity with employees and guests.

Technical Competency

Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media: Facebook, Instagram, Twitter, LinkedIn, Communication Software: Slack, Google Chat, Google Duo, Yammer, File Sharing Software: OneDrive, WeTransfer, Google Docs, POS

Qualifications

Team management

Daily incident reporting

Loss prevention

Superb surveillance

Emergency response

Strong communication skills

Experience

Perfumania

Assistant Manager/Key Holder Nov. 2022 – Oct. 2023

Training new employees in customer service and sales techniques.

Responding to emails from district manager about store numbers and sales goals.

Stocking and inventory management.

Abba Staffing (Temp) May 2022 – Nov. 2022

Booking birthday parties.

Staff Up (Temp) Sep. 2021 – Apr. 2022

Making COVID-19 test kits.

G 4 S Secure Solutions Dec. 2019 – Sep 2021

Security Officer

Oversaw a team of up to eight people by going over post orders and safety management.

Secured premises and personnel by monitoring multiple properties through surveillance equipment, inspection of buildings, equipment, and access points.

Prevented losses and damage by reporting irregularities, informing violators of policy and procedures and restraining trespassers.

Completed reports by recording observations, information, occurrences, and surveillance activities.

Displayed exceptional customer service and communication skills while maintaining compliance and ethical standards.

Bowie High School

High School Diploma

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