Technical Project Strategic Planning

Professional Summary

A highly accomplished and empathetic technology leader with over 25 years of experience in leading the delivery of high-profile, complex projects across Europe. Proven expertise in spearheading large-scale technology initiatives within Government Agencies, Banking, Insurance, IoT solutions, Telecommunications, Retail, and Sustainable Construction, with a strong track record of managing remote, multi-site teams. Adept at strategic planning, stakeholder engagement, and expectation management, with a leadership style focused on building rapport, mentoring, and developing teams with human empathy and consideration.

Core strengths

Technical Project and Programme Management with Cross-Sector Experience.

Strategic Planning and Stakeholder / Expectation Management.

Technical Expertise in Emerging Technologies.

Empathy and Team Development.

Focus on a Collaborative Leadership Style.

Professional Experience

Programme Manager.

Forest Rock Systems, IoT Solutions (Monday.com – JIRA – Confluence - Agile).

June 2024 – Present

Directed the deployment of an IoT solution for over 1600 buildings, a program initiated after a successful proof of concept that demonstrated estimated customer savings of £7.2M and an ROI of two years. My role involved picking up, reviewing, and developing the program to ensure its cost-effective, customer-focused, and high-quality deployment.

Key Responsibilities:

Reviewed and developed the program for cost-effective, customer-focused deployment.

Designed and implemented new team structures, processes, and procedures.

Managed customer expectations while guiding them through feasible solutions.

Led procurement and established a robust supply chain.

Facilitated weekly progress meetings to resolve site-specific challenges.

Senior Delivery Manager.

Ministry of Justice / DISO Networks (Agile – JIRA – Waterfall)

January 2023 – April 2024

Parliamentary directives promised to deploy Wi-Fi and Firewall security solutions for Probation Offices and Prisons. My role was to liaise with 3rd party suppliers to develop and accelerate the programme to deliver within the promised time frames, whilst maintaining quality and costs. I liaised directly with our internal Network, Vodafone and Palo Alto delivery teams.

Senior Delivery Manager.

British Telecom (Everything Everywhere – Orange – T-Mobile - AGILE - JIRA)

August 2022 – January 2023

Apple Technologies are a customer of BT for their corporate systems and back-end solutions. As part of the new eSIM deployment I was responsible for delivering and managing critical backend upgrades. Ensuring delivery readiness for Apple’s three months prior to scheduled testing and release periods. Collaborating closely with the BT Technical Team on designs and Agile sprints.

Head of Delivery UK.

Netmore IoT Solutions (Agile – Kanban – Click Up).

August 2021 – August 2022

Directed the £10M 5G Connected Forest initiative, collaborating with the DCMS to secure matching funds. Led the design and successful deployment of proof of concept standalone 5G / LoRaWAN networks in and around Sherwood Forest, integrating various consortium partners to facilitate real-world testing of innovative technologies, including ultra-low latency streaming solutions, robot dog’s, innovation centres, and evidencing NetZero Buildings.

Senior Project Manager SDWAN Networks.

East Midlands Railways

August 2020 – August 2021

Green field installation of SDWAN Network and Wi-Fi across the EMR Platform Estate. Leading the design teams and 3rd party suppliers to deliver to cost time and quality. Prepared the vendor selection criteria (OJEU Contracts) and lead the contract negotiations through to appointing the vendor.

Senior Technology Delivery Manager.

intu Properties PLC

September 2017 – July 2020

Leading upgrade programs exceeding £20M across 7 shopping malls in the Midlands, managing initiatives from facade replacements with interactive lighting to comprehensive renovations, with BMS Systems, CCTV, Security Operations Centres and new Fibre and 5G networks. Coordinated cross-functional teams, ensuring the seamless delivery of technology enhancements tailored to enhance the shopping experience.

Previous Projects Include:

Lloyds Banking Group – 9000 User Call Centre Technology Deployment £12m.

T-Mobile, Hatfield – Lawful Interception Programme £4m.

NSC Global – Programme Manager.

oRBS London UK + ROW ATM Upgrade. £18m

oAllianz, Munich – 50,000 User Office Relocation and IP Telephony. £20m

adidas WOGIT, Global Voice Technical Lead 56 adidas countries.

oNetwork Migration / Novation. £10m

oGlobal IP Telephony. £25m.

Cable & Wireless, Rotterdam and Dusseldorf, European Network Operations Centre (ENOC) Build, Operations and Network Element Installation £50m.

COLT Telecom, Brussels Data Centre Build, Germany, Denmark, & Sweden Fibre Network Deployment £25m.

Orange Business Services

oZurich Finanz Global IP Telephony Solution £20m.

oDeutsche Harold Insurance Bonn, IP Telephony Solution £20m.

Education, Certifications & Continuing Professional Development

BSc in Computing Systems, CEng (Hons), Nottingham Trent University

5G Open RAN, 5G World Pro Online

The Internet of Things, King’s College London

Smart Cities, The Open University

PRINCE2 Practitioner

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