Customer Service Administrative Support
Resume:
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NATAL
SEMPANGI
*********@*****.***
Phoenix, AZ 85028
SUMMARY Bilingual Public Health graduate from Grand Canyon University, fluent in English and Luganda, with basic proficiency in Spanish. I bring a strong foundation in anatomy, medical terminology, and health systems, combined with over five years of hands-on experience in customer service, team leadership, and administrative support. I’ve worked in diverse, high-volume settings where I’ve developed exceptional communication, time management, and problem-solving skills. As Events Director and Treasurer for the African Student Association, I successfully led campus-wide initiatives, managed logistics and budgets, and strengthened student engagement. Passionate about improving community health and breaking language barriers in care, I’m excited to apply my organizational skills, cultural awareness, and multilingual abilities to a professional role in public health or healthcare administration. SKILLS
● Superior Work Ethic
● Heavy Lifting
● Verbal Communication
● Worksite Safety and Maintenance
● Problem-Solving
● Attention to Detail
● Physical Strength and Stamina
● Team Player
● Conflict Resolution
● Good with handling money
EXPERIENCE Healthcare Administrative Support – Remote Phoenix, AZ January 2024 – April 2024
● Organized patient case files and medical records in compliance with HIPAA standards
● Scanned, labeled, and uploaded documents into secure healthcare platforms
● Provided administrative assistance to healthcare professionals, ensuring timely case intake and smooth coordination
● Performed accurate data entry and maintained digital documentation logs for medical case reviews
● Assisted with communication intake teams through phone and email
● Used Microsoft Word, Excel, and web-based software to streamline administrative workflows Team Member
Aioli Gourmet Burgers – Phoenix, AZ
July 2024 – April 2025
● Delivered exceptional customer service in a fast-paced food service environment
● Handled cash register operations and ensured order accuracy
● Maintained cleanliness and organization of front and back-of-house areas
● Collaborated with team members to improve workflow and customer satisfaction
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Server
Manuel’s Mexican Restaurant – Phoenix, AZ
July 2024 – September 2024
● Provided friendly, timely service to customers while managing multiple tables
● Explained menu options, took orders, and ensured customer needs were met
● Worked collaboratively with kitchen staff to ensure smooth service and satisfied guests SERVER & CASHIER 08/2022 to 12/2024
Panda Express -Phoenix, Arizona
● Trained New Employees: Led training sessions for new hires, covering company policies and operational procedures.
● Serving Food: Ensured high-quality food presentation and provided a positive dining experience for customers.
● Working at the Register: Managed customer orders, transactions, and addressed payment-related inquiries.
● Maintaining Cleanliness and Organization: Kept workstations clean, restocked supplies, and maintained a tidy environment.
● Assisting with Customer Inquiries: Addressed customer questions, resolved issues, and provided information about menu items.
CREW MEMBER TEAM LEADER 05/2022 to 8/2024
McDonald's - Phoenix, AZ
● Delivered food from kitchen, make drinks and coffee fulfilling additional requests to maximize guest satisfaction.
● Communicated with kitchen staff to stay updated on item availability and customer wait times.
● Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
● Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
● Informed customers about specials, upselling additional food and drink items. BABYSITTER 03/2022 to Current
Elizabeth - Phoenix, AZ
● Responsibly watched children while parents were out.
● Monitored children's safety and well-being to prevent accidents and falls.
● Enforced rules to teach good manners and maintain a safe environment.
● Helped complete homework, school projects and chores. AMAZON WAREHOUSE WORKER 11/2022 to 01/2023
Amazon - Phoenix, AZ
● Scanned packages.
● Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
● Placed bins, carts and containers in convenient locations to assist with loading efficiency.
● Prepared and completed warehouse orders.
● Moved large and bulky items manually.
WAITER 05/2019 to 08/2021
Summer Terrace Gardens - Kampala, Uganda
● Monitored employee productivity and provided constructive feedback and coaching.
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● Gained independent working skills and guided and mentored less experienced team members.
● Balanced cash drawers, operated registers and prepared cash deposits. FARMER & SALES PERSON 11/2015 to 08/2021
Senda Poultry farms - Kampala, Uganda
● Monitored food and water intake for poultry species contained within multiple chicken houses.
● Cared for over 500 broiler chickens in various stages of development for food processing.
● Maintained financial accounts to track expenses and monitor budgets.
● Monitored weather conditions and adjusted strategies accordingly to avoid losses.
● Negotiated with buyers for sale, storage or shipment.
● Maintained financial, operational and employment records. LEADERSHIP EXPERIENCE
Events Director & Treasurer
African Student Association, Grand Canyon University – Phoenix, AZ 2023 – 2025
● Directed and coordinated club events, meetings, and cultural celebrations
● Created and managed event schedules, delegated tasks, and ensured smooth execution
● Maintained club budget and financial records as Treasurer
● Worked closely with university administration and student members to promote African culture and community engagement on campus
EDUCATION AND
TRAINING
Shadow Mountain High School - Phoenix, AZ
High School Diploma
05/2022
● [2020] - Honor Roll
● [2022] - Honor Roll
● NVAA Dance Award
Veritas Preparatory Academy -
Phoenix, AZ
● Falcon Varsity Cross Country 2019-2020
● Excellence Award Honors Spanish
Grand Canyon University Phoenix-AZ
Bachelor’s in Public Health
04/2025
● Dean’s list
● Sum Claude
LANGUAGES
Spanish:
Elementary
English:
Native/ Bilingual
Luganda:
Native/ Bilingual
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ACCOMPLISHMENTS ● Played bells for a church in San Diego (2018)
● Helped distribute food and drinks at a homeless shelter in San Diego (2018)
● Alice Cooper's Solid Rock Dancer (2018-2020)
● Babysat kids at Camelback Youth Church every Wednesday (2019-2020)
● Translated for American missionaries in Uganda from Luganda to English
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