Help Desk Analyst
Resume:
JOHN R. JONES
Oviedo, Florida 32765
**************@*****.***
Education
**** – 2000 Seminole Community College
Certifications: MCP, MCSE, and CCNA
1973.1975Florida International University
BBA Management
Miami, Fl
1968.1971Broward Community College
AS Degree in Computer Science
Ft. Lauderdale, Florida
Work Experience
11-2023 - Current TYTO/ U.S. Customs and Border Protection
Orlando, Fl
Help Desk Analyst 1
Diagnose and configuration of iPhone
Diagnose and resolve clients’ access and VPN issues
Diagnose and resolve MSO email issues.
06-2018 - 05-2023 Acara/ Lockheed Martin
Orlando, Fl
Help Desk Analyst 1
Diagnose and configuration of iPhone
Diagnose and resolve clients’ access and VPN issues
Diagnose and resolve MSO email issues.
02-2015 - 10-2016 Volts/ Lockheed Martin
Orlando, Fl
Help Desk Analyst 1
Diagnose and configuration of iPhone
Diagnose and resolve clients’ access and VPN issues
Diagnose and resolve MSO email issues.
07-2014 – 1-2015 Ellucian
Maitland, Fl
Helpdesk Support
Perform password resets, recommend software upgrades, and maintain timely scheduling of field technician Work.
01-2006- 06-2014 Collegis Education/ Rasmussen College
Maitland, Fl
Support Center Specialist
Perform remote hardware/software diagnostics. Perform remote software upgrades, apply software patches and fixes. Maintain timely scheduling of field technician Work.
09-2005- 12-2005 Computer Solutions Engineering
Orlando, Fl
Network Engineer
Install and configure Windows Small Business Server 2003. Perform remote hardware/software diagnostics. Maintain timely site visits to customer’s site.
12-2004 – 8-2005 Hughes Supply
Orlando, Fl
Help Desk Analyst 1
Perform remote hardware/software diagnostics. Perform remote software upgrades, apply software patches and fixes. Maintain timely scheduling of field technician Work.
3-2003 – 12-2004 Seminole County Government
Sanford, Florida
Technical Support Specialist
Perform remote hardware/software diagnostics. Maintain timely processing of AS400 System jobs, Maintain timely scheduling of field technician Work orders. Perform remote software upgrades, apply software patches and fixes.
7-2001 - 6-2002 Seminole County Public School
Sanford, Florida
Network Specialist: Perform hardware/software diagnostic support for Dell PC’s. Install hardware and software. Perform software and hardware upgrades. Provide Microsoft NT LAN Administration support.
Familiar with LAN/WAN Administration.
Hardware:
Familiar with IBM ES9000, Dell PC’s, HP PC’s, HP9000, AS400
Cisco Routers and switches.
Software:
Knowledgeable of windows98, Windows 2000/XP, Windows Server 2003, Windows NT4., Norton Ghost, Novell, Outlook 2000 Office Suite, Lotus Notes People Soft, Cisco VPN, LandDesk and Net Meeting..
1993 – 2001 Sprint
Apopka, Florida
Console Operator II:,
Perform daily backups on HP9000 system using Unix commands. Perform monthly processing in HP9000 system using Unix commands.
Maintain timely processing of user reports and server backups.
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