Customer Service Delivery Associate

Brevordia Williams

Houston, TX

346-***-**** ***************@*****.***

Professional Summary

Reliable and disciplined professional with experience in security, corrections, and delivery services. Demonstrated ability to maintain safety protocols, follow procedures, and work effectively under pressure. Certified in HIPAA compliance.

Work Experience

Detention Officer

GEO Group – Houston, TX

Jan 2022 – Present

• Monitor and maintain security within detention facility

• Conduct inmate headcounts and security inspections

• Ensure compliance with facility rules and policies Correctional Officer

Texas Department of Criminal Justice (TDCJ) – Houston, TX Feb 2019 – Nov 2021

• Supervised inmate behavior and maintained order in correctional environment

• Performed routine security checks and reported incidents

• Collaborated with team members to ensure facility safety Delivery Associate

Amazon – Houston, TX

Feb 2018 – Nov 2020

• Delivered packages in a timely and efficient manner

• Operated company vehicle following safety protocols

• Provided excellent customer service and resolved delivery issues

Education

High School Diploma

Graduated: 2015

Certifications

• HIPAA Certification

Skills

• Security & Surveillance

• Conflict Resolution

• Report Writing

• Attention to Detail

• Team Collaboration

• Time Management

• Customer Service

• Safety Procedures

• Communication

• Crisis Response

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