Customer Service Support
Resume:
DESTINEE NORMAN
Orlando, FL *****
*********@*****.***
Committed to ensuring customer satisfaction and adhering to company protocols by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
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Skills
Cross-functional coordination
Security protocols
Incident response
Disaster recovery
Customer support
Maintaining records
Work History
Consumer Access Specialist
AdventHealth, Altamonte Springs, FL
September 2024 - Current
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Processed payments using cash and credit cards, maintaining accurate protocol for transaction.
Facilitated communication between patients and various departments and staff.
Greeted and assisted patients with check-in procedures.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Organized patient records and database to facilitate information storage and retrieval.
Followed document protocols to safeguard confidentiality of patient records.
Customer Service Advisor
Alorica, Lake Mary, FL
January 2023 - Current
Fast paced environment
Offered customer support through phone primarily in the case of an emergency if entrapped in the elevator
Assisted customer businesses with entrapped elevators, contacted technicians to gain active ETA to provide viable service to the business
Maintain and update customer information as necessary
Calmly attempted to resolve and de-escalate any issues
Responds to request for assistance and/or possible processing of credit card authorizations
Senior Line Cook
Vacation, Maitland, FL
July 2020 - November 2023
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
Plated and presented all dishes to match established restaurant standards
Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Customer Service Representative
Goldman Sachs/Concentrix, Lake Mary, FL
September 2022 - May 2023
Taking inbound calls in a high-volume call center and other duties assigned
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraud detection
Implemented internal controls to maintain integrity and accuracy of financial records
Reviewed transactions and receipts to identify suspicious activity
Answered general questions pertaining to account balances, taking payments, service charges and transaction history processed customer transactions promptly, minimizing hold times
Assisted with closing and opening accounts
Maintained in depth knowledge of bank products and services to provide appropriate recommendations to customers
Served as the primary point of contact for customers providing assistance with account maintenance and transactions
Troubleshoot customer problems and determine how to resolve the issue at hand
Ensure service delivered to our customers meet contractual Key Performance Indicators (‘KPIs')
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Chef De Partie
Marriott Swan And Dolphin, Kissimmee, FL
June 2019 - August 2019
Maintained well-organized mise en place to keep work consistent
Rotated stock to use items before expiration date
Plated meals paying special attention to garnishes and overall presentation
Operated all kitchen equipment safely to prevent injuries
Trained kitchen staff to perform various preparation tasks under pressure
Plated every dish with attractive flair to meet strict restaurant standards and maintain a stellar business reputation
Maintained up-to-date knowledge of current culinary trends and techniques
Acted as head chef when required to maintain continuity of service and quality.
Education
Johnson And Wales University at North Miami, FL
Culinary Arts in Culinary Arts May 2022
Certifications
ServSafe Food Handler
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