Data Analyst Customer Experience

Luis Ladino

Chicago, IL +1-312-***-**** ****@**********.***

PROFESSIONAL SUMMARY

Data Analyst skilled in transforming complex datasets into actionable insights that drive strategic decision-making, operational efficiency, and revenue growth. Experienced in SQL, Python, R, Tableau, and Excel, with a proven track record of delivering measurable business impact across operations, marketing, and customer experience. Bilingual in English and Spanish, with 5+ years of cross-industry experience spanning aviation, entertainment, and UX research.

TECHNICAL SKILLS

Languages & Tools: Python (Pandas, Matplotlib, Seaborn, Scikit-learn), SQL (MySQL, SQL Server), R, Tableau, Excel (XLookup, Pivot Tables, Conditional Formatting), HTML/CSS/JavaScript

Statistical Methods: A/B Testing, ANOVA, Chi-Square, Regression, Classification Models

Platforms: MySQL Workbench, Adobe Creative Suite, Microsoft Office Suite, Google Office Suite

Languages: English (Native), Spanish (Proficient)

PROJECTS

Coffee Sales EDA Python, SQL, R — Aug 2025

●Performed exploratory data analysis of a coffee sales dataset using Python, R, and SQL.

●Analyzed transaction patterns by date, payment method, and coffee types. Visualized trends in sales and customer preferences.

●Provided actionable insights for business decisions, aiding inventory, marketing, and operations optimization.

● Identified seasonal peaks that could improve targeted promotions by 30% or reduced overstock by 25%.

Marketing Campaign Effectiveness Python, SQL — Jun 2025

●Evaluated the effectiveness of three marketing promotions for a fast-food chain.

●Used Pandas for cleaning/preparation, Matplotlib and Seaborn for visualization, One-Way ANOVA, Tukey's HSD, and Chi-Square tests.

●Campaign recommendations could increase individual store total sales by $46,190.

PROFESSIONAL EXPERIENCE

Operations Turn Coordinator — Envoy Air Chicago, IL 2025

●Analyzed complex operational data related to aircraft departures through real-time analysis of flight data.

●Ensured 100% accuracy in weight and balance calculations, maintaining compliance with safety standards.

●Provided real-time data updates to stakeholders for operational adjustments.

Independent Real Estate & Agricultural Entrepreneur Colombia 2022 - 2025

●Acquired and managed multiple parcels of land for residential/commercial development, completing due diligence, financial modeling, and negotiations resulting in properties with a projected ROI exceeding 200%.

●Directed operations of a 22 hectare coffee farm producing over 3,672 lbs/year of specialty-grade coffee.

Manager — Ignite Gaming Lounge Chicago, IL 2018 – 2022

●Managed staff scheduling, resource allocation, and operational workflows, oversaw inventory management.

●Contributed to budgeting, cost control, and financial reporting.

●Event management led to a 30% increase in sales year over year.

UX Researcher — TSG Lab, DePaul University Chicago, IL 2016 – 2017

●Conducted user research and interviews.

●Created user flows, storyboards, wireframes, and prototypes.

●Facilitated usability testing and analyzed feedback.

Fashion Assistant — GQ Magazine / Condé Nast New York, NY 2014 – 2015

●Managed inventory logistics for 200+ designer samples per issue, ensuring seamless editorial operations.

●Coordinated production schedules to meet 100% of print deadlines.

EDUCATION & CERTIFICATIONS

B.S., UX Design — DePaul University — 2018

Google Data Analytics Professional Certificate — Coursera — 2024

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